Spin Samurai Casino - Spin Samurai Wont Pay Winnings out

Dear @Kizza121,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The total amount that I have been trying to withdraw is $1300 AUD. Also I have attempted another 3 International Bank Withdrawals since this post and all have been cancelled without reason. No response from customer service emails and live chat are providing no help other than “try again”.

Hi Kieran,

Hope you're doing well.

First of all, we're really sorry for the delays in regards to your withdrawal. We understand that it can be quite frustrating having to wait longer than expected, but unfortunately we had to deal with these technical issues, which have now been resolved.

We understand that this is no excuse and we would like to assist in getting your withdrawal sorted out as soon as possible. We've also noticed that you've entered the incorrect details, in your Bank Transfer attempt, which could also have contributed to the withdrawal failing.

We've assigned you with a personal account manager who will be helping you with your withdrawal. Please be on the look out for an email from him.

Once again, we're really sorry for the inconvenience, and we can assure you that we've taken the necessary steps to ensure that this doesn't happen again.

Have a lovely day, and we look forward to seeing you online soon.

Sincerely,
Spin Samurai

Hi, Thanks for the message. Just to follow up i have received an email from an account manager at Spin Samurai who has been very helpful and responsive. I am still awaiting the bank transfer which is normal but i will update once it has been received,

Dear @Kizza121,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi,
Just confirming that my withdrawal has now hit my bank account.
Thanks for your help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.