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Spin Samurai Casino - Refusing withdrawal of 3000NOK for one week

RESOLVED

Complaint Info

Disputed casino

Spin Samurai Casino

Amount

kr 3000

reviewer99 Norway
Posted on May 29, 2023

On the 22. of May I finished the wager and ask for a withdrawal with bank transfer to my e-wallet(revolut) that I used to make the deposit.

The day after I got an email saying that they could not process the withdrawal to that bank, and that I needed to use a different bank account. But on their withdrawal page the only posible option is the IBAN to the revolut bank that i deposited to. There are no option to write in another IBAN.

I asked them kindly to delete that IBAN so i could write the IBAN to the bank that I normaly use, did not get any answer and I still cant write a different IBAN. After that I tried withdraw using bitcoin. One day after I got an email saying that I needed to submit a new withdrawal using bank transfer. I sent an message on their "live chat", (which really not is a live chat just an email service), where I explained that they declined my withdrawals using both bank transfer and bitcoin. They sent me email back one day later saying that I could not deposit using bitcoin because I had not deposited using bitcoin and that I should try again using bank transfer and that I should work. One day later they declined it again.

So I made a minimum deposit using bitcoin hoping that they would then accept withdrawal using bitcoin.

Today I got an email saying that the bitcoin withdrawal was declined again! It now 7 days since I asked for the first withdrawal. And its now become clear to me that they are holding back the withdrawal on purpose. This have been a nightmare and I see not other choice that to write this complaint hoping they will stop holding back the withdrawal. The first withdrawal was about 3800 NOK, at one point I played it down to about 3000 NOK, which is they amount I have left now and are trying to withdrawal.

reviewer99 Norway
Posted on May 30, 2023

Again they decline the withdrawal saying that i need to use another account, but the only option of account is that one. There is no place on their withdrawal page where i can use another bank account. I pretty sure revolut bank is based i England, not Lithuania. See screenshots.

AskGamblers
Posted on June 1, 2023

Dear Spin Samurai Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on June 2, 2023

Hello, REVIEWER99

Thank you for the feedback. We apologize for the delay in response.
We are sorry to know that you had difficulties in getting your withdrawal.

Unfortunately, we can not process the withdrawal made to Revolut, which has LT IBAN, and that's the reason why your first withdrawal was declined. Also, a technical issue affected the processing process of your subsequent withdrawal.

However, upon checking, I can confirm that your cashout was successfully approved from our side and should arrive soon.

Please let us know if there are any concerns regarding this.

Sincerely, Spin Samurai Casino

reviewer99 Norway
Posted on June 2, 2023

I got the withdrawal. To bad i needed to make a complaint to get it. You could give me an explanation every time you declined it so i didnt have to lose sleep at night because of it.

Case closed.

AskGamblers
Posted on June 3, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.