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Spin Samurai Casino - They delayed my winnings of €1000

RESOLVED

Complaint Info

Disputed casino

Spin Samurai Casino

Amount

€ 1000

Inactive user
Posted on October 26, 2023

I requested a payout of €1000 on Monday, but it was inexplicably canceled on Tuesday. When I contacted support, they claimed that €1000 was too much for a withdrawal, even though it didn't exceed the daily limit of €1000. They advised me to split the withdrawal into two transactions of €500 each, which I did.

However, I was then told that I could only proceed with a €1000 withdrawal. I'm not sure what's going on, but it feels like they're trying to frustrate me and make me lose all my money. By the way, my account is fully verified. Please help me.

AskGamblers
Posted on October 28, 2023

Dear Spin Samurai Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on October 28, 2023

Dear SANDRA0902,

We hope this message finds you well.

We sincerely apologize for the delay in processing your recent withdrawal request. Please be informed that this delay is due to an ongoing technical issue that our team is actively investigating. We assure you that we are dedicating all our efforts to resolve this matter promptly.

Also, important to keep in mind that several factors, including account verification, completion of wagering requirements, and withdrawals to cryptocurrency wallets, can affect the withdrawal process. Rest assured, we are working diligently to address any potential challenges related to your withdrawal.

To assist us in investigating your case thoroughly, could you kindly provide us with your email address and full name associated with your account? This additional information will greatly aid us in ensuring that your withdrawal concerns are resolved.

Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding as we work to resolve this issue. If you have any further questions or concerns, please do not hesitate to contact our support team. We are here to assist you 24/7.

Thank you for your cooperation.

Sincerely, Spin Samurai Casino

AskGamblers
Posted on October 28, 2023

Dear Spin Samurai Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Inactive user
Posted on October 28, 2023

Yesterday my winning finally arrived. Thank very you askgamblers team.

AskGamblers
Posted on October 28, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.