Spin Samurai Casino - Delayed Withdrawal of 784 Euro

Good Day marke231337,

I hope you are having an amazing day so far and we appreciate your patience while looking into this matter for you.

I was able to see that your withdrawal was declined due to there being 2 requests at a time and as for the next withdrawal attempt, I can see it was declined due to incorrect details being entered when you filled in your information.

As for the current wait, unfortunately, we do not process withdrawals on the weekends but your current withdrawal does look promising for approval.

I would like to ask that you allow us 24 to 48 hours to review and approve the current pending withdrawal.

Our sincere apologies for any inconvenience this may have caused.

Kind Regards,
Spin Samurai Casino

Hello.
Yesterday morning i got an update that my withdraw has been processed via bank transfer. Till now the money is not on my bank account. Tomorrow it is in sum one week with many excuses. Wont play here again. Just hope to get the money. I made many withdrawls with bank transfer in the past. Most of them came on the same day. At least on the morning of the next day. Here not... Regards

Good Day marke231337,

Thank you for taking the time to tell us about your experience.

I can see your withdrawal was completed on our end on 10/02. However, bank transfers may take 5-7 business days.

We appreciate your patience with us while sorting this issue.

If you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Spin Samurai Casino

Dear @marke231337,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The money did just arrive on my bank account. Had a horrible week but everything is ok now. Seems to ne a tactic that you play again and loose. Loved it to play here but not this way.
Thank you askgmblers.
You can Close the compliant as solved..

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.