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Space Lilly Casino - Stalling 'account investigation' and payment for 3 months

RESOLVED
Complaint Info
Disputed casino Space Lilly Casino
Reason Declined payment
Amount € 709
Posted on September 21, 2017

This casino locked my account with my deposit and winnings in it (total 709 euro) and after they received all the requested documents. They told me they need 2 weeks for investigation. Now it is already 3 months since then. The casino did not reply for a single email of mine for this whole period. That is such a rogue behaviour from Space Lilly casino. If they don’t pay me - they should be downrated on this website so other players avoid will it at all costs. It seems like they DON’T pay the winners at this casino. And they totally ignore you when you ask for any explanation.

Posted on September 22, 2017

Hello.

We, at SPACE LILLY, are very surprised by this Complaint and would like to resolve this in the fastest and most fair way possible.
After initial checkups we were not able to find any such open cases, especially cases openned for three months...

We do, however, need more information on the case (e.g. username / email) in order to check what is this all about.
We'd appreciate if person that submitted the complain would provide us or the ASKGAMBLERS with more details so we can get to the bottom of this.

We advise, however, that you don't disclose any personal information publicly, rather contact us directly on suppor­[email protected]­pac­eli­lly.com or financ­[email protected]­pac­eli­lly.com or ASKGAMBLERS on their email & they can forward us the details.
Kindest Regards,

LILLY's Minions

Posted on September 22, 2017

The email I used at your casino is : < email removed >

AskGamblers
Posted on September 22, 2017

Dear Space Lilly Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on September 25, 2017

Hello,

We've reached out to the player. Still waiting player's responce to our email.
Will keep you updated on the progress.

LILLY

Posted on September 28, 2017

I have provided Space Lilly casino with all the requested documentation and now wait for them to process my withdrawal.

Posted on September 28, 2017

The payment received. Thank you Askgamblers and thank you SpaceLilly!

AskGamblers
Posted on September 28, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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