Complaint #38 Sons of Slots Casino

My withdrawal of 742 euros vanished

By nogambling4u

4 years ago

Over one month ago, after I was done wagering a welcome bonus on Sons of Slots I had 1942 euro of balance on their site.

Because of limitations I was able to withdraw only 1000 euro at a time to my bank account which worked perfectly the first time. Then I tried to withdraw the other 942 euro. After not receiving the money and getting in contact with their mail support who said they needed a bank statement (which I send, but i never heard from them again after that) I checked the website few weeks later. There i saw that a transaction over 742 euros with the type "manual" was shown as complete. The other 200 euro i got as balance on their website again. The 742 euro shown as complete I never received on my bank account at all. Few days ago I tried to withdraw the 200 euro balance which i received again after few days on my bank account.

I just want to understand what happened to the 742 euro.

I put screenshots of the conversation with the support, a bank statement which shows i didn't receive the money (The bank statement of August I will receive in one week and can send it to you as well) and a screenshot of my transaction profile on sons of slots which shows the "complete" transaction.

Thanks in advance!

Kolya < surname removed >

Disputed Casino Sons of Slots Casino

Reason Declined payment

Amount €742

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Upon confirmation that the issue, subject to this dispute, has already been raised with M.A.D.R.E and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

nogambling4u

4 years ago

Yes thats true. I guess we can close the case here if we continue the communication over the M.A.D.R.E.

Sons of Slots Casino

• Representative

4 years ago

Dear AskGamblers team,

The case has been escalated already to M.A.D.R.E (EU Commission approved Alternative Dispute Resolution provider operating in accordance with the MGA Alternative Dispute Resolution Directive).

The case is under review and has not been resolved yet.

We will update you on a weekly basis.

AskGamblers

• Support Team

4 years ago

Dear @nogambling4u,

Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, and o provide our team with the required info, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.

Sons of Slots Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $1,683

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Sons of Slots Casino Complaints

See all complaints for this casino

3000 euro late payment

Hi
Have been waiting one week for my withdrawal at Sonsofslots.
My account is fully verified. They have told me that they use 2 working days.
Have been in contact with them several times.
There is a max withdrawal limit on 1000 euro pr day.
I have been ordered 3 different withdrawals at 1000 euro each.
Nothing has happend so far!
Can you please help me with this?

Resolved

€5,000

Declined payment of 8093e

I made my first deposit on that site on 30.12 after which I made deposits for a total of 6900 euros. After that I managed to win from betting so that the balance increased to 8093 euros. After that, I wanted to withdraw my winnings, but after my withdrawal had been pending for 12 days, I noticed today that the Casino cancelled my withdrawal. I haven't received any message on any of the emails I sent, they don't respond to live chat, they just don't have a chatbot, which doesn't help.

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Delayed 4 withdrawals since last week

I have completed KYC on Sons of Slots casino and have an e-mail from their support to confirming this. After completed verification I was able to make one withdrawal that was processed in 48 hours as their own T&C says ("Withdrawal requests get processed within 48hours"). However I have now done four more withdrawals that are all still in pending-mode.
Their customer service was not able to tell when they will be processed.
Pending withdrawals atm:

1000€ done on 16th Nov (1 week ago)
1000€ done on 18th Nov (5 days ago)
1000€ done on 19th Nov (4 days ago)
1000€ done on 21st Nov (2 days ago).

I have not used ANY bonus money and played only slots. Verification process is completed nearly 2 weeks ago and as I stated in the beginning I have been able to withdraw one time 1000€ last week.

Resolved

€4,000

Delay in withdrawal of 1000 EUR one week

I have pending withdrawal 1000 euro already one week, no clear explenation why so long time. I'm KYC accepted player.

Respond from casino:

Dear Martin

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review of the withdrawal is not disclosed to other departments until it is completed.

Do not hesitate to contact us in case you need any further help. Have a good day.

Thx for help

Resolved

Waited more than 3 months for withdrawal

Waited more than three months for my withdrawal. Support keeps saying they understand my frustration, but that the withdrawal is under review by a different department. They cannot provide a time frame. The account was verified early in the process, and I have provided all documents requested. All winnings are from wagering real money, not bonuses. Amount for withdrawal is above €23.000.

Unresolved

€23,000

Sons of Slots making bonus very hard and draining my withdrawal

Firstly, I saw Sons of Slots had a good rating here.

Took the bonus. played some days. Then I was limited to 3 euro/bet. So I had to wager like 500 bets. I think this is very unfair. I had won like 300 euros, not 10 000 euros..

Then, I Verified and withdrew, after much verification(phone number, never experienced)

This date I withdrew: 2023-07-12 14:40:15

Still no withdrawal. They call it an internal investigation. I don't understand what I have done wrong, or why they are taking so long.

Deeply frustrated and disappointed about this casino.

Unresolved

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Sons of Slots takes to long to proceed my money

Hello

Monday the 7th august I won 1000€ and made a withdrawal.

In the Casinos agreement it says the withdrawal will take 48 hours.

I'm waiting for 4 days now and my money is still not in my bankaccount.

Everytime I go to livechat, they tell me the same story and its always copy-paste text.

In my opinion it takes too long…

Resolved

€100

Declined withdrawal of 1000 Euros again and again

Hi, I have tried to withdraw my 1000€ first time 13.5.2023 and now last time 6.7.2023 but they cancel my withdraw every time. I have tried to ask them why they do this, but they only saying that they have technical issues and nothing more.

My account is 100% verified earlier, and payouts before 13.5.2023 was accepted correctly every time but something is happened for them, so can you help resolve this problem.

Resolved

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Wont withdraw money since June 14th

Hey.

Deposited 3000euros 13th june 2023 to sons of slots. Then wanted to suspend my account cause of gambling problem. Documents are sended and account approved 14th june 2023. Almost everyday after that I had tried to withdrawal my money out but customer service always says that processing. Nothing happens and need help.

Resolved

Rejecting withdrawal again and again

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Unresolved

€440