Over one month ago, after I was done wagering a welcome bonus on Sons of Slots I had 1942 euro of balance on their site.
Because of limitations I was able to withdraw only 1000 euro at a time to my bank account which worked perfectly the first time. Then I tried to withdraw the other 942 euro. After not receiving the money and getting in contact with their mail support who said they needed a bank statement (which I send, but i never heard from them again after that) I checked the website few weeks later. There i saw that a transaction over 742 euros with the type "manual" was shown as complete. The other 200 euro i got as balance on their website again. The 742 euro shown as complete I never received on my bank account at all. Few days ago I tried to withdraw the 200 euro balance which i received again after few days on my bank account.
I just want to understand what happened to the 742 euro.
I put screenshots of the conversation with the support, a bank statement which shows i didn't receive the money (The bank statement of August I will receive in one week and can send it to you as well) and a screenshot of my transaction profile on sons of slots which shows the "complete" transaction.
Thanks in advance!
Kolya < surname removed >