Ag Awards

Planet 7 Casino - So slow on withdrawals!

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 6000
deejay66 United States Message
Posted on January 7, 2017

Won over 6 K. Submitted required forms twice (12-5 and 12-14). And still not showing or verifying that they have them. I have submitted 4 withdrawal request. No information on either. Just keep stating they have been VERY busy over the holidays. Initially I started process after Thanksgiving holiday and we are now approaching second week of the new year. Thanks in Advance

Posted on January 11, 2017

Hi Donald--

I'm very sorry for the frustration you've experienced with this.

Unfortunately, I'm not in the office until tomorrow morning (Wednesday), but once I get in, I'll look into your issue and update this thread with the status.

All the best,


deejay66 United States Message
Posted on January 12, 2017

I've read several other player complaints on this site. The message from Tawni is a familiar one. I'm still waiting on a confirmation that a check has been mailed.

Posted on January 14, 2017

Hi Donald--

Again, apologies with this.

I've checked on your account and I do see the payment has finally been sent off for processing. At this point, we're just waiting on your tracking, which I would expect by mid-week, this coming week. Once tracking comes through, I'll come back to update this thread.

All the best,


deejay66 United States Message
Posted on January 16, 2017

Thanks Tawni. I will update this site when I receive a confirmation email that payment has been sent to ME.

Posted on January 20, 2017

Hi Donald--

I don't want you thinking I've forgotten you. I've been checking daily on your tracking, but it's yet to come in. Hopefully it will be here later today--early next week at the latest. I can assure you, the payment should be here any time now.


deejay66 United States Message
Posted on January 20, 2017

Received an email this morning:

Dear Donald,
This is Brad with Planet 7 Casino.
Thank you for sending us the documentation required to update your casino account. However, we're still missing the following documents:
-Copy of the following Credit/Debit Card you have used to deposit:

I sent it back on December 5, 2016. And was told on numerous occasions that it was received.


Posted on January 23, 2017

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

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