Ag Awards

Slots of Vegas Casino - Slow payout

Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 30000
Posted on August 29, 2014

i read complaints by people for the same reason im submitting against slotsofvegas , except that yes i have received partial payment,,,,, like 3% of the amount that im entitle too... 3% and its not 2 weeks , nor 6 weeks i have been waiting and its all been cleared.. 12 weeks !!! and only 3% . thats 3 checks .. Now per slots of vegas terms & conditions i had to put my winnings in increments for the withdrawal process of $2,500.00 . Not one of the 3 payments were over $ 1,200.00 . I check my account and the increments of $ 2,500.00 are missing ??? my complaint is where is the money going ? Because it sure not coming to me . I get no answers from them , always refered to supervisor , put on hold , then lose the call . i really doubt that i will ever receive anywhere near what im owed . Gamblers beware ! oh kudos to Bovado Casino ! i won on that site & messenger at my door , with a check in 4 days . Full amount of my winnings .. good luck

Posted on August 26, 2014

Dear @vic.platero.33,
Any update considering your complaint? Thank you.

Posted on August 27, 2014

Hi vic.platero.33,

I'm very sorry that you've been having communications issues with our support--I can't explain why you've had any disconnections.

In total, you have withdrawable winnings in the amount of $39,825, with 6 payments approved and sent as of 8/20 totaling $7,325. August 26th, we approved $2500 and the next approval will be September 1st. From here on in, all approvals will be in the amount of $2500 each, twice a month, to cover the remaining $30,000 balance.

I hope this helps. I'll be keeping an eye on this to ensure all payments are approved and sent according to these parameters.

All the best,


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