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Vegas Strip Casino - Very slow cashout

RESOLVED
jowens60 United States
Posted on March 5, 2017.

on 1/26/2017 i submitted a withdrawal of 650 dollars.in february i was informed that it was approved for 492 dollars.after waiting the entire month of february for it to be processed ii am still waiting for a check.should it always take over 2 months to get paid when you win?i have won at this casino before and it took a while to get my payout.

AskGamblers
Posted on March 8, 2017.

Dear Vegas Strip Casino,

Please let us know if there's some update regarding this case.

Posted on March 12, 2017.

Hi Jowen--

I'm sorry for the difficulties you've been having with this.

The only thing I see holding things up is that we need to receive your preferred method of payment. I believe one of our Escalations Managers contacted you last week regarding this. Can you please check your email to see if you've been contacted?

I'll speak with this manager, Monday to see where things stand with this.

All the best,

Tawni

AskGamblers
Posted on March 15, 2017.

Dear @jowens60,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on March 19, 2017.

Hi Jowen--

I see that we've received your preferred payment method, so we'll be sending off a check to processing, early this coming week. With this in mind, I would expect tracking will come in towards the end of the week. Once I receive this, I'll come back to update this thread.

Enjoy your weekend,

Tawni

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