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Slots Village Casino - Disabled my account after I tried to withdraw

RESOLVED
DewexNe Lithuania
posted on September 25, 2018.

Today I spent few hours gambling on the website and after playing for a while I got lucky few times and builded up to almost 2000$, but it said that I am not allowed to withdraw my funds, so I decided to gamble for a little bit more, until I was able to request withdraw, I asked live chat to help me out and guy called Luke responded to me pretty quick, at first he was rude and something glitched on the site so I had to restart the page completely, after I did so I couldn't see Luke's reply, so I decided to text again and Luke responded to me that he already answered to my question even though I explained what happened. I tried to make a deposit on my account as well, but it got declined for no reason as well, afterwards I went to my account and uploaded my Driver's License so I could get my account verified. I left my computer on and left for an hour, as soon as I came back I tried to log in to my account so I could try and fix the problem, but what I saw really disappointed me . My account was disabled and I couldn't even log in, so I texted Slots Village on their email and same guy called Luke responded to my message. I will attach photos that I managed to do, even tho I wasn't making many screenshots since I didn't think Slot Village doesn't let you win, they only let you lose money :)

Best Regards,
Eimantas

posted on September 26, 2018.

Hello,

Thank you for getting in touch with us.

Please note that we looked into it and found that the inconsistencies found by our Security Department refer to the following rule in our Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Due to the fact that you had more than one account open on slotsvillage.ag, our Security team had to close the accounts in question.

In regards to the amount that you intended to cash out, please note that due to the fact that the winnings were issued from the 2nd free chip played before making a first deposit on the account, the said winnings are not cashable according to the following rule that can be reviewed on the Bonus Rules page:

᛫ Only the first free spins applied on the player's account are part of the Sign-up offer. Any subsequent free spins or free bonuses received before making the first deposit are not considered withdrawable and winnings will be voided.

Thank you for your understanding in this matter.

Kind regards,
The Slots Village Team

AskGamblers
posted on September 26, 2018.

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Slots Village Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term #2.1.12

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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