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Slots of Vegas Casino - winnings payout

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 1100
Posted on July 17, 2014

I started playing slots of vegas the first week of January and i won 1100 dollars, i submitted all information requested on the same day. My withdrawal was approved on Jan 19, now its february 1st and still no check!!! i called and each time i get a different representative with a different story. They explained on the website that it would be 7-10 days for approval and 7-10 days for you to receive money. But now they tell me 7-10 days for approval, 10-20 days for finance dept to cut check and 7-10 days to receive. This is absolutely unacceptable and they should be shut down if they don't want to pay people. I will no longer use this casino, and i suggest anyone to stay far away...i will update you when i receive my check.

Posted on February 3, 2012

Dear akbrannon

As per Casi no rules; http:/­/ww­w.s­lot­sof­veg­as.c­om­/ba­nki­ng.php

"All withdrawals that meet the cash-out requirements will be approved within 10-15 business days of the date the withdrawal was requested."

...Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval. In most cases, payments will be made within 7 –10 business days of approval; however there could be slight delays from time to time. Slots of vegas Casino withdrawals very seriously and will get our players paid out as quickly."

Casino will stick to their payment rules and cash-out will be sent out within the specified time frame."

Cheers

Cindy


AskGamblers
Posted on February 7, 2012

 Any updates from the submitter?

Posted on February 10, 2012

Dear kb302012

A check with your payment has been processed on 2/8/2012 at 5:31:52 PM and has been sent out by our third party processor via Fedex.

You should be receiving it anytime soon.

Cheers

Cindy

AskGamblers
Posted on February 14, 2012

 Is the payment received?

AskGamblers
Posted on February 18, 2012

 Is the payment finally received, so we can solve this case??

Posted on February 22, 2012

Dear kb302012:

You should have received your check and payment by now.

@Fedex Tracking: (Available. Please contact CS to get the tracking# in case you still don't have it)

Check for $ 1.010

Shipment Dates

Anticipated ship date Feb 10, 2012

Estimated delivery Feb 15, 2012 by 7:00 PM

Destination

High Point, NC

Please let me know if you received the payment

Cheers

Cindy

AskGamblers
Posted on February 26, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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