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Slots of Vegas Casino - What is going on ?????

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 100
Posted on July 24, 2014

i submitted a cashout on 11/22/13 and it is now 12 /10/13 . I have contacted support several times and they tell me the same thing everytime . " withdrawels take 7 to 10 business days to be approved " But the problem is it has been like 19 business days and it is still pending . And another thing i contacted slots of vegas casino manager via live chat and he advised me that he sent a escalation email to withdrawel dept and told me i will hear something back by monday . it is now tuesday and no email back not update i contact support they do not help me at all . I mean really ? am i ever going to get paid and the sad part is my cashout is only for 100.00 usd . and i will be recieving it via western union i know wu is instant so i should of done been paid a long time ago ?

Posted on December 11, 2013

Dear Player

I have checked your account and noticed the withdrawal request was made on 11/22. As the rules state: All withdrawals that meet the cash-out requirements will be approved within 10-15 business days of the date the withdrawal was requested. This means the last day for approval was 12/10.

Your $100 payment has been approved on 12/10/2013 1:55:32 PM. Please also keep in mind that rules state as well that "In most cases, payments will be made within 7 –10 business days of approval".

Once your payment has been processed, you will be notified accordingly.

Regards

Cindy < surname removed >

AskGamblers
Posted on December 21, 2013

Dear @PixyEyez,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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