Slots of Vegas Casino - What is going on ?????

posted on December 10, 2013.

i submitted a cashout on 11/22/13 and it is now 12 /10/13 . I have contacted support several times and they tell me the same thing everytime . " withdrawels take 7 to 10 business days to be approved " But the problem is it has been like 19 business days and it is still pending . And another thing i contacted slots of vegas casino manager via live chat and he advised me that he sent a escalation email to withdrawel dept and told me i will hear something back by monday . it is now tuesday and no email back not update i contact support they do not help me at all . I mean really ? am i ever going to get paid and the sad part is my cashout is only for 100.00 usd . and i will be recieving it via western union i know wu is instant so i should of done been paid a long time ago ?

posted on December 11, 2013.

Dear Player

I have checked your account and noticed the withdrawal request was made on 11/22. As the rules state: All withdrawals that meet the cash-out requirements will be approved within 10-15 business days of the date the withdrawal was requested. This means the last day for approval was 12/10.

Your $100 payment has been approved on 12/10/2013 1:55:32 PM. Please also keep in mind that rules state as well that "In most cases, payments will be made within 7 –10 business days of approval".

Once your payment has been processed, you will be notified accordingly.


Cindy Greco

posted on December 21, 2013.

 The player is paid since 12/13, complaint solved!