Complaint #434
Slots of Vegas Casino
Finding new reasons again and again not to pay
7 years ago
I won 1700.00 on 8-9-18 it was approved for 1595.00 8-21-18 i called 9-4- 18 because I still had not recieved it, was told 1st they didnt know if i wanted check or wire when i clearly checked check and verified it 2 times when i sent in all the card info and id info, 2nd they needed me to call my bank with dimitri on the phone with me to verify that my bank would accept an international check, sounds crazy but i did, he also said when the bank asked him where it would be coming from that he didnt quite know??? USA, Canada, or Europe/London?? Ok she says yes they cash them but due to where it would come from it would be placed on hold until it clears, he says ok thank you and tells me hes going to escalate my check to be processed and sent by Fedex 24-48 hours. Ok so 9-12-18 i chat with Abigail she says oh we are waiting for you to find a bank for us to send it to??? What, do you mean I say send it too?? Well, we cant use your bank because its a credit union?? Then she proceeds to send 1 list of all these banks that i cant have my money sent to, i ask for a manager 4 times over at least 1 1/2 hours of going back and i said well wire it to me first she says no because you already selected a check. Then i said but you havent sent it, so wire me my money i dont care how you pay me just pay me, Western Unions, Money Gram, i dont care then she sends me a new revised list of banks a wire places my money cant be retained through and tells me to go to another bank and open an account until then i cant recieve my money.
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