Dear Ask Gamblers Team,
The disputed amount is either $128 or $256 dollars. I was told these different amounts from my multiple correspondences with Slots of Vegas. More background to what what happened.
I spend a lot of their website as I've done on many others. All these sites provide bonus or loyalty bonus credit or money back to your account for losing a lot of money that was provided to the casinos. I accept this. Also, I know when you collect bonus, like 300% on your deposit, there are withdrawal restrictions, which seems somewhat fair. But, as anyone that uses these online casinos often know or maybe they don't know the full extent, there are now withdrawal restrictions on loyalty rewards. If that doesn't seem like a scam then I don't know what a scam is... but anyway, I one over 10k on one of these loyalty bonus's and when I wanted a 4k for withdrawal (even though I've spent and loss WAY more than that, I was denied because of the withdrawal restriction. I've always played real money and why would there be restriction on loyalty rewards? Why do that to somebody? Just don't provide these rewards, it's the epitome of a scam!
Anyway, i was told out of those thousands of dollars, i was eligible for $128 on one call and $256 on another call. At this point, I just wanted to see if Slots of Vegas would honor either one? So, they asked for every piece of identification, credit cards, driver licenses and utilities bills. I provide all of this and received an email that it was all good. I also provided all my banking info for an option that Slots of Vegas offered to allow them a quicker way to provide the funds to my account. I was told that both these laborious process were done properly and completed and that I just need to wait a normal processing period of 7-10 days and to follow up with any further questions with the Slots of Vegas online chat service. Which I did many times, one time I was told "everything is good but i just need to wait" . The next time, I was told " that although all my documentation on ID was approved, they still needed to approve my financial info".
I've tried a few more times to follow up, but every response was white noise. Nobody from Slots of Vegas stated what I provided wasn't good or that they had any issues. I tried to plead some responsibility on their end, that I've given so much and I'm not fighting the rewards withdrawal restriction policies, but that I'm looking for a minimal amount of legitimacy from them and provide me with the small amount of money that I was qualified for, according to THEIR rules.
When I was growing up, even organization that might not be so legitimate would follow an unspoken rule for people that spent a lot of money, and understood the bottom line (aka withdrawal restriction policies) and still honor their obligations, even the minor ones!
So to answer your question (Ask Gamblers Team), I requested a 4k withdrawal and was willing to accept a measly $128 but I'm still getting the run around and/or scammed for such a small amount of money