Complaint #46 Slots Magic Casino

Withdrawal processing delayed

By Hannah K.

7 years ago

Hi.
So yesterday (monday 24th) i won and withdrew £700 from slots magic casino, i deposited via trustly and have used the same method for withdrawal. Slots magic customer support says they process all withdrawals to this method within 11 hours of receiving the request.
My compliant is that it has now been nearly 28 hours and its still pending, no communication from the casino other than that they was processing it yesterday (monday 24th) at 16.54 see attached the email i received.
My hope is that this compliant will speed up the process and stop slots magic dwelling on the withdrawal as there is no sufficient reason for them stalling the withdrawal.
Thanks

Disputed Casino Slots Magic Casino

Reason Delayed payment

Amount £700

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Hking1989

• United Kingdom • 3 reviews

7 years ago

Hi Ask Gamblers.
I have received the payout so you can consider the complaint resolved.
Also thanks in the end to slots magic, although it took longer than i expected it too i couldn't be happier with there service and the website.
Thanks again.

AskGamblers

• Support Team

7 years ago

Dear @Hking1989,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Slots Magic Casino

• Representative

7 years ago

Hi
i checked your account and see you were already paid this morning. When we say within 11 hrs we actually mean business hours as we don't do payments through the night

please confirm you received the money and well done on your win
Congratulations

The SlotsMagic Team

Slots Magic Casino Complaint Stats

Resolved 24 / 25

Avg. Amount $2,504

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Slots Magic Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 20 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Slots Magic Casino Complaints

See all complaints for this casino

Unable to withdrawal money and poor customer service

Hi Askgamblers,

I deposit $5200 on April 6th, won few hands, total amount include winning is $13150. I did withdrawals for $5000, because the withdrawal limit per time is $5000. I have been asked upload ID, proof of address, approved in few hours, the first withdrawal that $5000 received. Second day, on April 7th, I have been asked additional document source of income, I uploaded right way, wait until now, April 12th, nothing update. I did online chat for many time, all bots, no live agent reply. Also, I can not withdrawal my funds.

Please check the attachment for screen shot that shows I have uploaded all the request documents.

Thanks

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Delaying payment and not following their terms and agreements policy

Hi,

I have been trying to get my winnings withdrawn from here for about 6-8 weeks and still nothing. It's should of taken just 24hrs.

I sent the bank statements. I was asked to upload my bank account details plus also provide them with screen shots of my card and I still haven't received my winnings. The customer support is a joke, takes them 48-72hours to reply back. All I want is the winnings I'm entitled to as all I get back is it's being processed.

I have ask them to put it in my real balance as it states in their terms and conditions that after 30days it is returned to my real balance, but as you can see in screen shot it's still pending.

Please can I help me retrieve my winnings.

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£600

Delayed payment, no real agents attending the livechat service

Absolutely ridiculous and bizarre I have £700 in that account they have all my verification documents. They asked to speak to me but no humans are there EVER it’s just a bot. I can login and press a button once and a pop up displays saying they want to talk. So I go in and nobody is there. No support number Available on the site and no support email available on the site

I’d just like the money withdrawn to my account I don’t want to do business with a company that works in this. For all intents and purposes considering nobody is there without ask gamblers that money would be stuck forever. How these casinos operate this way I don’t know.

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Delayed payment when its a larger sum

I am hoping that I can get some assistance. I've been trying to contact slots magic 48 hours now I have a considerable durable withdrawal amount that is still listed as pending when on their site it states that it only takes a couple of hours. My account is Fully verified I made a smaller withdrawal the day before which was processed within 3 hours I now have a considerable amount in my account that I would like to withdraw what I am unable to as it is but I am unable to as it is still pending. I have tried emailing them and I have had no response from my emails and I have tried talking to them through their chat bot which says it responds in a couple of minutes and I've been waiting 2 hours tonight to get a response so I am looking for some assistance if possible.

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I won over £1000 in one spin on Friday 3rd February. I instantly requested a withdrawal.

I was asked to submit verification documents and did so immediately.

I got on 'live' chat and received a robot response stating it would take 12-48 hours to verify them, at this point this had already surpassed. I requested to speak to an agent who then said my docs hadn't been received at all!

I had confirmation that they had been verified and that my withdrawal would be processed within a few hours.

It's been 27 hours since I received confirmation that my documents had been approved - my withdrawal is STILL pending - eWallet so should be quick and easy.

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Missing payout and non existing live chat

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Casino is not paying me my money

Ima verified customer with slots magic however as stated on there site the withdrawal average time is 11 hours still 7 days later im waiting and dont seem to be getting anywhere ive emailed at least 50 times and i will get on average 1 reply every other day which just states we assure you that it is being dealt with but they wont give me a time frame like ive asked for surrly 7 days is more than enough time

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Slots Magic declined my withdrawal 4 times

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