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Slots Magic Casino - Withdrawal and verification problems

RESOLVED
Complaint Info
Disputed casino Slots Magic Casino
Reason Delayed payment
Amount $ 3000
Posted on November 14, 2019

After winning 3k on this site, I had to go through the ordeal of verifying my account which was quite frankly awful - I sent bank statement, drivers licience, work ID, passport and debit card and they still kept finding fault with every little thing until I was very stressed out and upset. Ater finally being verified, they promised faithfully yeserday 12/11/19, that they would speed up the withdrawal and it would be with me within 11 hours. Lo and behold today I have still not recieved the payment, it remains pending in slots account, and now been told yet again they will speed it up and send it to me, and again nothing. They have even sent me an email with a waiver attached wanting me to sign to say they owe me nothing?? Its becoming so suspicious now that I just want some help to deal with these people as I feel I am being lied to again and again.

Posted on November 14, 2019

Thank you for your feedback.

I checked your account and see you were fully paid 3000 yesterday morning the 13th
Can you please check and confirm that you received the money

Many Thanks
Team SlotsMagic

AskGamblers
Posted on November 14, 2019

Dear @calvin51,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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