Complaint #40 Slots Magic Casino

Deposit not reflecting more than a 1 week

By Fariz F.

7 years ago

Message on forum

Despite having winning more than usd5k, the delay tactics was expected when you tried to contact the live chat support that seems to be offline all the time. Its as if, its automated to redirect user to email instead of chat.

Not only that, the 10 over emails sent alerting them was replied with an automated answer once, then a reject notice would arrive in your mailbox.

After countless chasing and finally get to talk to the live chat, verification takes too long to be approved.
Once more being convinced they are teribbly sorry, I went ahead and deposited 3 transactions in form of bitcoin.

Alltogether a total close to usd100, was NOT reflected in wallet and even after numerous reach out, they kept referring that they had forwarded the issue to finance team.

It has been a week and I do not recommend anyone to play here.
Slotsmagic.com you got me.

Sure as hell you wont get others.
I attached countless proof of emails with proof of transaction id from the block explorer (for bitcoin transaction ledger)

I guess the name of the casino explains it.
Your deposits and withdrawals will "MAGICALLY" disappear.

Disputed Casino Slots Magic Casino

Reason Amount not credited

Amount $100

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

parez

• Malaysia

7 years ago

I have received it and used and finished it.
All that thanks to you and this site.
I apologize for using abusive epithets.
Should I make a different complaint with regards to their other behaviours then?

I just want them to wake up.
And not abuse the little people.
I bet there's people who just kept quiet.

You can close this case.
Thank you AskGamblers
Thanks Slotsmagic.

For the free spins that requires a crazy turnover to withdraw.

Cheers mate.

AskGamblers

• Support Team

7 years ago

Dear @parez,

Please keep in mind that AskGamblers Complaints Team maintains zero tolerance towards verbal aggression or any other kind of behavior which could be considered as offensive. Please refrain from using abusive epithets from now on, otherwise it may result in your current complaint being rejected.

We kindly ask you to confirm if you received deposits that were part of the complaint.

Thank you for your cooperation.

parez

• Malaysia

7 years ago

Right buddy. Shut me up with 50 free spins. Thought you were better than this.

Slots Magic Casino Complaint Stats

Resolved 24 / 25

Avg. Amount $2,504

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Slots Magic Casino Complaints

See all complaints for this casino

Unable to withdrawal money and poor customer service

Hi Askgamblers,

I deposit $5200 on April 6th, won few hands, total amount include winning is $13150. I did withdrawals for $5000, because the withdrawal limit per time is $5000. I have been asked upload ID, proof of address, approved in few hours, the first withdrawal that $5000 received. Second day, on April 7th, I have been asked additional document source of income, I uploaded right way, wait until now, April 12th, nothing update. I did online chat for many time, all bots, no live agent reply. Also, I can not withdrawal my funds.

Please check the attachment for screen shot that shows I have uploaded all the request documents.

Thanks

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Winnings not credited and poor customer service

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Delaying payment and not following their terms and agreements policy

Hi,

I have been trying to get my winnings withdrawn from here for about 6-8 weeks and still nothing. It's should of taken just 24hrs.

I sent the bank statements. I was asked to upload my bank account details plus also provide them with screen shots of my card and I still haven't received my winnings. The customer support is a joke, takes them 48-72hours to reply back. All I want is the winnings I'm entitled to as all I get back is it's being processed.

I have ask them to put it in my real balance as it states in their terms and conditions that after 30days it is returned to my real balance, but as you can see in screen shot it's still pending.

Please can I help me retrieve my winnings.

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£600

Delayed payment, no real agents attending the livechat service

Absolutely ridiculous and bizarre I have £700 in that account they have all my verification documents. They asked to speak to me but no humans are there EVER it’s just a bot. I can login and press a button once and a pop up displays saying they want to talk. So I go in and nobody is there. No support number Available on the site and no support email available on the site

I’d just like the money withdrawn to my account I don’t want to do business with a company that works in this. For all intents and purposes considering nobody is there without ask gamblers that money would be stuck forever. How these casinos operate this way I don’t know.

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Delayed payment when its a larger sum

I am hoping that I can get some assistance. I've been trying to contact slots magic 48 hours now I have a considerable durable withdrawal amount that is still listed as pending when on their site it states that it only takes a couple of hours. My account is Fully verified I made a smaller withdrawal the day before which was processed within 3 hours I now have a considerable amount in my account that I would like to withdraw what I am unable to as it is but I am unable to as it is still pending. I have tried emailing them and I have had no response from my emails and I have tried talking to them through their chat bot which says it responds in a couple of minutes and I've been waiting 2 hours tonight to get a response so I am looking for some assistance if possible.

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Pending withdrawal issues and delays

I won over £1000 in one spin on Friday 3rd February. I instantly requested a withdrawal.

I was asked to submit verification documents and did so immediately.

I got on 'live' chat and received a robot response stating it would take 12-48 hours to verify them, at this point this had already surpassed. I requested to speak to an agent who then said my docs hadn't been received at all!

I had confirmation that they had been verified and that my withdrawal would be processed within a few hours.

It's been 27 hours since I received confirmation that my documents had been approved - my withdrawal is STILL pending - eWallet so should be quick and easy.

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Missing payout and non existing live chat

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Casino is not paying me my money

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Slots Magic declined my withdrawal 4 times

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