Complaint #6 Slotexo Casino

Withdrawal blocked for 20 days

By Azefayer

1 year ago

Hello,

I am reaching out to report a serious issue regarding the online casino, Slotexo. I requested a €500 withdrawal on March 5, 2025, and despite multiple follow-ups with their support team, my withdrawal remains blocked without any clear explanation.

The casino claims to be licensed by the island of Anjouan (Comoros) under license number ALSI-152406028-F12, but after verification, it appears that this license is invalid. Furthermore, their customer service only provides vague responses without ever specifying when my withdrawal will actually be processed.

I believe I have been misled and wish to file a complaint for failure to honor commitments and possible fraud. I kindly ask you to investigate this matter and advise me on the possible steps to recover my funds.

I remain available for any further information.

Thank you in advance for your assistance.

Best regards,

Disputed Casino Slotexo Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

10 months ago

Dear @Azefayer,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slotexo Casino

• Representative

10 months ago

Dear All,

We kindly inform you that the withdrawal was successfully completed on 26th of March.

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.

Thank you for your patience.

Kind Regards,
Slotexo team

AskGamblers

• Support Team

10 months ago

Dear all,

This complaint has been reopened as per Slotexo Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear Slotexo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slotexo Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $896

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Slotexo Casino Complaints

See all complaints for this casino

Marketing spam without consent

Slotexo continuously sends me marketing by email and SMS even though I have asked them to stop it multiple times. Unsubscribing will not stop it either. They have promised several times to stop it yet I still receive the spam from them. I demand them to explain me whether they are unwilling or incapable of stopping it. I also demand them to stop all marketing immediately. Attached some emails and SMSs with them.

Resolved

Withdraw problems

Hello, I made 5K 23.03.2026 and on the same day I made the first withdrawal of 500 euros, the next day another 500 euros and on the third day another 500 euros, so far I have not received a single euro. They keep making excuses that they have notified the payments department and that I will be given priority, the next day they write to me that they are busy with payments, etc.

So I've been waiting for my money for a while and I don't know what to do, they're literally making a fool of me.

Resolved

€1,500

Withdrawal Delay of 15 Days

Dear AskGamblers,

I’m reaching out because I’ve been waiting for 15 days now for a withdrawal from Slotexo Casino. I requested to withdraw 596€, and despite the usual processing times listed on their site, I still haven’t received the funds.

I’ve contacted their customer support a few times, but all I get are vague answers and no real updates. This delay is really frustrating, and it’s way longer than I was expecting.

Can you help me get this sorted out? I’d appreciate it!

Resolved

€596

Withdrawal delayed over 12 days

I would like to file a complaint regarding my delayed withdrawal at SlotExo Casino.

I requested a withdrawal of €1,500, which has now been pending for 12 days without any updates or progress. My total balance on the account is €2,300, and the funds are still visible but not being processed.

I have tried contacting support multiple times, but so far, I have not received any clear information or explanation for the delay. The lack of communication and transparency is very frustrating, especially given that this is a significant amount.

I kindly ask AskGamblers to assist in resolving this matter and urge the casino to process my withdrawal as soon as possible.

Thank you in advance for your help.

Resolved

€1,500

Delayed payment 350 EUR with Slotexo Casino

Dear Askgamblers-Team,

I have a problem with Slotexo Casino.

I made a withdrawal request on August 11th.

They told me that they process it within 3 Business days but they didn't. When I ask the Support they always say "don't worry" or "it is in queue" but nothing else.

Please help me to get my 350 Euros.

Thank you

Resolved

€350

No payment here still waiting for my 1500 EUR

Hello “gamblers”.

I just became a member of the Slotexo site and won.

I submitted my withdrawal request, but the payment was not made. So I contacted customer service. They said the payment would be made within the first 3 business days. I waited three business days, but even though the time expired, the payment was still not made.

Then I contacted customer service again and they said they would deposit it within 3-5 business days. Now the 5th business day is about to end and when I spoke to customer service again, I was told that the payment would be made this week. If we include weekends, no payment has been made for a week and the process is being abused. 5 business days have passed, but this time there was a problem that the payment will be made this week.

As seen in the pictures, I have 3 different shooting processes and they are still pending and I think the payment will not be made.

I am requesting your support

Rejected

€1,500

Two Declined Withdrawals

Hi AskGemblers ! I request 2 withdrawal request of 500 euro in this casino because of the low withdrawal limit 500 euro per day! My first request was on 24.05.24 and my second request was on 26.05.24! So after 5 business day’s despite the terms and conditions says within 3 business days my first withdrawal of 500 euro was declined without any explanation and information! I find out when I login to my account that my balance is 500 euro!

Then I check and my withdrawal from 24.05.24 was declined! I contacted support but no concrete answer why.. only they hope that this time everything will be ok!! So am asking for your help because the casino obviously don’t want to pay out!!

First not respecting their own terms and conditions after declining my withdrawal without any explanation! Thanks

Resolved

€1,000