Complaint #12 Slotexo Casino

Withdraw problems

By dey1311

5 months ago

Hello, I made 5K 23.03.2026 and on the same day I made the first withdrawal of 500 euros, the next day another 500 euros and on the third day another 500 euros, so far I have not received a single euro. They keep making excuses that they have notified the payments department and that I will be given priority, the next day they write to me that they are busy with payments, etc.

So I've been waiting for my money for a while and I don't know what to do, they're literally making a fool of me.

Disputed Casino Slotexo Casino

Reason Delayed payment

Amount €1500

Discussion

AskGamblers

• Support Team

5 months ago

Dear @dey1311,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slotexo Casino

• Representative

5 months ago

Dear Player,

We would like to inform you that, according to your account data, you cancelled several withdrawal attempts on 23 March. We have processed and completed all following withdrawal requests submitted on 25 March and 3 April.

Your current balance is €0.00.

There are no outstanding payments.

Kind regards,
Slotexo Casino Team

AskGamblers

• Support Team

5 months ago

Dear Slotexo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Slotexo Casino

• Representative

5 months ago

Dear Player,

Thank you for contacting us.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,
Slotexo Casino Team

Slotexo Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $926

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Slotexo Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Slotexo Casino Complaints

See all complaints for this casino

Casino failed to close my account after three written requests 2582 EUR net loss

I requested closure of my Slotexo account three separate times, on 16 November 2025, 17 November 2025 and 21 November 2025.
All three requests were sent to [email protected], a Slotexo email address that had been used to communicate with me regarding my account.
My requests were clear. In my third message on 21 November, I explicitly stated that this was already my third request to close the account.
The account nevertheless remained open and Slotexo continued accepting deposits.
After my third closure request, I incurred a net loss of EUR 2,582. There were no completed withdrawals during that post-closure period.
I later submitted a formal complaint directly to Slotexo requesting reimbursement of EUR 2,582.
Slotexo rejected my complaint and stated that it had previously asked me to provide an additional confirmation of closure, which it claims I did not provide.
I did not receive any such message.
Importantly, Slotexo’s own written response confirms that it received my closure request, as it states that the request was replied to with a request for further confirmation.
Therefore, there is no dispute that Slotexo received at least one of my account-closure requests.
I therefore ask Slotexo to provide the original communication it relies upon, including the date, time, recipient address, complete wording and evidence that it was actually sent to me.
Even if Slotexo’s internal procedure required an additional confirmation, I subsequently sent two further explicit closure requests, with my third message expressly stating that this was already my third request to close the account.
Those subsequent requests clearly confirmed that I still wanted the account closed.
I was not instructed to send my closure request to a different email address, and I did not state at any point that I wished to keep the account open.
The remaining issue is therefore straightforward:
Why was my account not closed despite repeated written closure requests, and can Slotexo prove that the alleged request for additional confirmation was actually sent to me?
The account remained open, Slotexo continued accepting deposits, and I subsequently incurred a net loss of EUR 2,582.
I respectfully request a refund of EUR 2,582.

19h left

€2,582

Withdrawal pending since June 19th

Hello,

I submitted a withdrawal request of €500 on 19 June. According to the casino, withdrawals are normally processed within 3–5 business days, but my withdrawal is still pending.

I have contacted customer support many times. They always tell me that the finance department is working on my withdrawal and ask me to be patient. They have never provided a specific reason for the delay or an estimated payment date.

Recently, they informed me that the finance department is carrying out some checks, but they did not explain what those checks are or how long they will take.

I have also contacted the casino by email and opened an official support ticket, but I still have not received any concrete information.

I respectfully request that Slotexo process my €500 withdrawal as soon as possible or provide a clear explanation for the delay.

Thank you for your assistance.

Initially, I had two pending withdrawals of €500 each (€1,000 in total). I cancelled one of them after being informed that only one withdrawal could be processed at a time. My remaining €500 withdrawal, requested on 19 June 2026, is still pending verification and has not been processed.

Please find attached screenshots showing:

My €500 withdrawal was requested on 19 June 2026.

The withdrawal is still under verification.

My account displays "Withdrawals are restricted by the operator".

This confirms that the withdrawal has been pending for a long time and has not yet been approved.

Resolved

€1,000

Marketing spam without consent

Slotexo continuously sends me marketing by email and SMS even though I have asked them to stop it multiple times. Unsubscribing will not stop it either. They have promised several times to stop it yet I still receive the spam from them. I demand them to explain me whether they are unwilling or incapable of stopping it. I also demand them to stop all marketing immediately. Attached some emails and SMSs with them.

Resolved

Withdrawal Delay of 15 Days

Dear AskGamblers,

I’m reaching out because I’ve been waiting for 15 days now for a withdrawal from Slotexo Casino. I requested to withdraw 596€, and despite the usual processing times listed on their site, I still haven’t received the funds.

I’ve contacted their customer support a few times, but all I get are vague answers and no real updates. This delay is really frustrating, and it’s way longer than I was expecting.

Can you help me get this sorted out? I’d appreciate it!

Resolved

€596

Withdrawal delayed over 12 days

I would like to file a complaint regarding my delayed withdrawal at SlotExo Casino.

I requested a withdrawal of €1,500, which has now been pending for 12 days without any updates or progress. My total balance on the account is €2,300, and the funds are still visible but not being processed.

I have tried contacting support multiple times, but so far, I have not received any clear information or explanation for the delay. The lack of communication and transparency is very frustrating, especially given that this is a significant amount.

I kindly ask AskGamblers to assist in resolving this matter and urge the casino to process my withdrawal as soon as possible.

Thank you in advance for your help.

Resolved

€1,500

Withdrawal blocked for 20 days

Hello,

I am reaching out to report a serious issue regarding the online casino, Slotexo. I requested a €500 withdrawal on March 5, 2025, and despite multiple follow-ups with their support team, my withdrawal remains blocked without any clear explanation.

The casino claims to be licensed by the island of Anjouan (Comoros) under license number ALSI-152406028-F12, but after verification, it appears that this license is invalid. Furthermore, their customer service only provides vague responses without ever specifying when my withdrawal will actually be processed.

I believe I have been misled and wish to file a complaint for failure to honor commitments and possible fraud. I kindly ask you to investigate this matter and advise me on the possible steps to recover my funds.

I remain available for any further information.

Thank you in advance for your assistance.

Best regards,

Resolved

€500

Delayed payment 350 EUR with Slotexo Casino

Dear Askgamblers-Team,

I have a problem with Slotexo Casino.

I made a withdrawal request on August 11th.

They told me that they process it within 3 Business days but they didn't. When I ask the Support they always say "don't worry" or "it is in queue" but nothing else.

Please help me to get my 350 Euros.

Thank you

Resolved

€350

No payment here still waiting for my 1500 EUR

Hello “gamblers”.

I just became a member of the Slotexo site and won.

I submitted my withdrawal request, but the payment was not made. So I contacted customer service. They said the payment would be made within the first 3 business days. I waited three business days, but even though the time expired, the payment was still not made.

Then I contacted customer service again and they said they would deposit it within 3-5 business days. Now the 5th business day is about to end and when I spoke to customer service again, I was told that the payment would be made this week. If we include weekends, no payment has been made for a week and the process is being abused. 5 business days have passed, but this time there was a problem that the payment will be made this week.

As seen in the pictures, I have 3 different shooting processes and they are still pending and I think the payment will not be made.

I am requesting your support

Rejected

€1,500

Two Declined Withdrawals

Hi AskGemblers ! I request 2 withdrawal request of 500 euro in this casino because of the low withdrawal limit 500 euro per day! My first request was on 24.05.24 and my second request was on 26.05.24! So after 5 business day’s despite the terms and conditions says within 3 business days my first withdrawal of 500 euro was declined without any explanation and information! I find out when I login to my account that my balance is 500 euro!

Then I check and my withdrawal from 24.05.24 was declined! I contacted support but no concrete answer why.. only they hope that this time everything will be ok!! So am asking for your help because the casino obviously don’t want to pay out!!

First not respecting their own terms and conditions after declining my withdrawal without any explanation! Thanks

Resolved

€1,000