SilverOak declined a Payout request that had been pending for over four days, which I wasn't even too concerned about in light of the fact I had a much earlier payout request in a significantly higher amount dated nearly five days BEFORE the declined payout - which had still not been reviewed. After a call, three emails, and two chat sessions requesting management/Accounts to get in touch with me, all I got was the runaround. And the customer service reps just seem to have their hands completely tied. They apologized sincerely and assured me that my payout would be reviewed soon, and I got the same line players have seemed to be getting for awhile now there - that the casino is "so backlogged with such a tremendous amount of player withdrawals, they can't process them promptly".
Finally it's explained using a free chip with a pending withdrawal here will VOID the FREE CHIP play, which is fine, so I said heck with it, maybe that is my fault.
Now they are telling me they're "probably going to deny my 8/29 payout" because I used a free chip while I had a pending withdrawal, even though I never reversed the withdrawal and the free chip funds were taken away anyway.
This is just a warning to all. I have played at a LOT of casinos. aceRevenue, including SIlverOak - Very, very shady.