I've play at Silver Oak For a long time.
The assigned a VIP Manager to me, who uses the name Willy Pearce.
He said if I use the CREW200 Coupon I can a bonus on my next deposit.
06/06/2012 I Deposited $50.00 and Received $150.00.
I played Keno and Slots according to the rules.
I satisfied the "Play Through" Amount that was gradually declining as I was gradually winning.
Finally I checked my "Account History," and it showed
$3,407.24 Available for Withdrawal.
and a lot of bonus points.
When I applied a Withdrawal from the Cashier, I was told that the $3,407.24 was not real money, becuase I won at several other Table Games, not just Keno and Slots.
Well the System took out $3,407.24 from my players account and left me 1 penny as a balance.
Well, I feel that I should be compensated for the $3,407.24 or for the money I won playing Keno and Slots Only.
6/16/2012 1:51:21 PM Promo Credit Withdrawal Approved! ($3,407.24)
6/16/2012 1:51:21 PM Promo Credit Withdrawal Requested ($3,407.24)
I've played online for many many years.
I'm a 60 year old Law Enforcement Officer.
This is just unfair and truely immoral almost fraudulent.
I felt I was lead on by the VIP Manager all the way. Just to get my money.
I have bet and lost a lot of money with this casino and now, they turn their backs on
me when I get a chance for a little return.
If you could do anything for me, I would be very grateful. I have read many of the Posts from the Forum and it seems you people have REAL arbitration power.
I sincerely Thank You in advance.
Paul < surname removed >