Ag Awards

Silver Oak Casino - You can Play, But they Won't PAY!

Complaint Info
Disputed casino Silver Oak Casino
Reason Bonus terms violation
Posted on May 16, 2014

I've play at Silver Oak For a long time.

The assigned a VIP Manager to me, who uses the name Willy Pearce.

He said if I use the CREW200 Coupon I can a bonus on my next deposit.

06/06/2012 I Deposited $50.00 and Received $150.00.

I played Keno and Slots according to the rules.

I satisfied the "Play Through" Amount that was gradually declining as I was gradually winning.

Finally I checked my "Account History," and it showed

$3,407.24 Available for Withdrawal.

and a lot of bonus points.

When I applied a Withdrawal from the Cashier, I was told that the $3,407.24 was not real money, becuase I won at several other Table Games, not just Keno and Slots.

Well the System took out $3,407.24 from my players account and left me 1 penny as a balance.

Well, I feel that I should be compensated for the $3,407.24 or for the money I won playing Keno and Slots Only.

6/16/2012 1:51:21 PM Promo Credit Withdrawal Approved! ($3,407.24)

6/16/2012 1:51:21 PM Promo Credit Withdrawal Requested ($3,407.24)

I've played online for many many years.

I'm a 60 year old Law Enforcement Officer.

This is just unfair and truely immoral almost fraudulent.

I felt I was lead on by the VIP Manager all the way. Just to get my money.

I have bet and lost a lot of money with this casino and now, they turn their backs on

me when I get a chance for a little return.

If you could do anything for me, I would be very grateful. I have read many of the Posts from the Forum and it seems you people have REAL arbitration power.

I sincerely Thank You in advance.

Paul < surname removed >

Posted on June 22, 2012

Can I use a Bonus For Black Jack

One Guy says Yes - Another Guys Says No !

How can you WIN with that type of operation ?

Then I get this from a VIP MANAGER.

CREW125 (All games)

125% Match

40x for BJ and Video Poker

No Max Cash Out

Includes a free CREWPON Chip at the end of the month.


180% Match

40x for All games including BJ and Video Poker

No Max Cash Out

I played Black Jack and the Manager on Duty said to me, well read his message.

Subject: When you were offline (via LivePerson)

Dear Paul E Bornemann,

This is Alex with Silver Oak Casino. The details of that bonus are:

180% BONUS

All Allowed Games except Blackjack

40x Playthrough

No Max Cash-Out


Deposit $100 or More

(Redeem Unlimited Times)

In case there's anything else feel free to contact us back



Silver Oak Casino

US/CA Toll Free: 888-402-2063­lve­roa­kca­sin­

Posted on June 23, 2012

Dear pb111

We will check into this with Silver Oak Casino

Best Regards

AceRevenue Team

Posted on June 25, 2012

Dear AskGambler Community and Supervisor

The VipManager at Silver Oak whos initials are W.P. has swiftly and honestly did resolve my complaint.

Everyone must be certain to read the "small print," before they make a commitment to play. This is were I located the issued.

Finally, I am okay with the results.

Please disregard this complaint at this time.


Posted on June 25, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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