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Silver Oak no Pay WARNING

Complaint Info
Disputed casino Silver Oak Casino
Reason Bonus not given
Posted on May 16, 2014

Please wait for one of our Centurion VIP Hosts to join you. Chat Information

You are now speaking with Amanda.

centurion2219: hi again Amanda

Amanda: Hi again =)

Amanda: I will get Nick for you

centurion2219: ok

Amanda: Werent you asking for a withdrawal?

centurion2219: what?

Amanda: I thought that you mentioned you were waiting on a payout

centurion2219: 7 days ago

Amanda: I am afraid that I have some bad news for you.

centurion2219: what?

Amanda: I spoke with your VIP manager and the account was closed because we cannot accept players from Indonesia.

Amanda: They can pay you

Amanda: cant*

Amanda: They cannot pay you the winnings

centurion2219: Ok, I joint with invited by Manager

centurion2219: can My account created by live person

centurion2219: and my doc has been approved by your accounting department

Amanda: Yes I am afraid our VIP dept made a mistake sending you the invitation

centurion2219: and my withdraw has been approved too

Amanda: It will be denied

Amanda: and removed

centurion2219: ok I will be post all chat session on forum

centurion2219: Your management is rogue

centurion2219: Its not my mistake

Amanda: I am truly sorry you feel that way and I wish, honestly that I could help. But it was a mistake on their part and they are sorry. But the problem is that we cannot pay your region or accept payments from that region either

centurion2219: u must resposiblelity

centurion2219: what you doing

Amanda: I do not understand, Im sorry

centurion2219: ok

Amanda: Can you explain please?

centurion2219: Your manager should be closed my account if no possible payout since I joining by ur invitation

Amanda: Yes the account was already closed today

centurion2219: thats funny

Amanda: They are not able to send the money to you

centurion2219: u cant payout my withdrawal?

centurion2219: all no my mistake

Amanda: Not to Indonesia

Amanda: No

Amanda: They cannot

Amanda: Due to legal restrictions

centurion2219: why invited me?

centurion2219: and created account for me?

centurion2219: and permitted I play?

Amanda: Because they believed they would be able to pay you and receive deposits from you. But withdrawals said no, that it isnt possible

Amanda: It is not that we do not want you here

Amanda: Its that we cannot pay or receive money

Amanda: and you got some free play out of it at least

centurion2219: and approved my doc and withdraw?

centurion2219: its cleared in my doc where Im came from?

Amanda: yes it was a major mistake, I admit. But there is nothing that can be done about it. Our processors cannot pay to that region

Amanda: It isn't like you made a deposit thank goodness

centurion2219: one again not my mistake

Amanda: No not yours and if there was a way to fix it, it would be done but it just isn't possible

Amanda: Its not within our capability to send it there

centurion2219: ok what ever you says

Amanda: Is there anything else I can do for you?

centurion2219: no ty

I request withdraw $1500 and approved after I send all doc needed. But finally they reject my payout and closed my account. Very2 bad casino reputation.


Silver Oak Casino approved payout

Posted on September 3, 2010


My name is Shawn and I am the CS manager here at Silver Oak Casino.

Thank you for letting us know of the complaint and allowing us to respond.

This was an unfortunate incident. Basically what happened was that we sent a mass email to past players, this player should not have received this promotion since we cannot accept deposits from Indonesia nor send withdrawals there, we are simply not set up for it, neither legally or by banking. It could be that the player was marked as a different country for some reason.

The player never deposited, he came and played this promotion that was sent by email (free chip), but unfortunately we cannot keep the account open nor send any withdrawals because by our T&C we do not accept players from that country. We apologized by phone and chat to the player several times, and we of course understand the frustration he must be feeling, but I'm afraid there is nothing more we can do. We of course honor our promotions and this was definitely a mistake on out part and we do accept some blame and would like to once again apologize to the player.

Kind Regards,


CS Manager

Silver Oak Casino

Posted on September 5, 2010

Ok,no problem.This Casino at the other forum on the black list casino.One again to attention for All.DON'T PLAY AT THIS CASINO (NOT PAID)!!!!!!!!

Posted on September 7, 2010

Hello :)

I think we've said all we can on the matter, really. We all feel bad about the situation, but as I've stated, there isn't anything else that can be done in the matter, to our regret.

Kind Regards,


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