Ag Awards

Silver Oak Casino - Casino is a joke

Complaint Info
Disputed casino Silver Oak Casino
Reason Bonus terms violation
Posted on May 16, 2014

I have redeemed my birthday chip at silver oak casino, it was 50 dollars with a 40x play through which I met. When I inquired about what the limit on the withdrawal was, I was told I was not able to collect the winnings because I may have multiple accounts or received free chip prior to this chip. Its always been my experience especially with the "reputable casinos" that they don't allow you to redeem 2 free chips in a row, and when you try to, you are denied, then send a follow up email as to the reason. I have never had a chip actually redeemed (allowed to go through) met the play through requirements only to be told, sorry that wasn't a redeemable chip! I think its their responsibility to keep track of redeemable chips vs. non redeemable chips not me. If a chip does get redeemed it should be honored.

Posted on November 19, 2013

Dear Player:

When you download the casino you agree having read and understood the rules and accepted them.

Please keep in mind that rules are available on the site for players to read them. There is also a CS team available 24/7 to clarify any doubts regarding the rules of the casino.

As per Casino rules:

"4.Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus."


AceRevenue Team

Posted on November 19, 2013

 Redeeming multiple free chips is not allowed per casino rules, so this complaint is solved!

Silver Oak Casino Complaints

  • 354 of 369 resolved
  • 2 days avg response
  • 4 weeks avg complaint life
  • 3,002 USD avg amount

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