Complaint #123 Silver Oak Casino

Very unfair

By user9797

11 years ago

Message on forum

I decided to give Silver Oak Casino a try, I am new to online casinos and I wanted to see how their games were. I used a 25.00 no deposit bonus to play. Well after the play through amount requirement was met, I played a little more and decided to cashout $100.00 and play with the rest of my winnings. I requested a cashout, lost the rest of the money and quit playing. Then I got the following email.

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Silver Oak

CASHIER CONTACT US FAQ ADD US TO CONTACTS

Happy Birthday - Unblock messages to see your gift

Hi David

Your Silver Oak username is userXXXX.

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Happy Birthday from Silver Oak

It's your special month of the year (and what a great month for it!). We've got a special birthday present for you from all of us at Silver Oak. To celebrate, you have a $50 gift available right now. Simply log in to the Silver Oak software (which you can download here) and redeem coupon code [Coupon Code].

We hope you have a great birthday David.

Find your birthday gift below, courtesy of Silver Oak

To get your birthday gift redeem code:

HAPPYBIRTHDAY

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So I decided to use the birthday bonus they sent to me, it was for 50.00. It has a play through requirement that was much larger than the first bonus, but it didn't matter because I lost it all anyway. Then the next day I live chatted with "Laura" and asked what my payout options were, and she advised that because I used my birthday bonus that they sent to me before the cash out completed and before I made a deposit first, that I broke the rules and my withdraw request would be denied. I explained that I felt this was extremely unfair, because the birthday bonus was sent to me by them and didn't say anything in the email about only one bonus during cash out process or do not use if you have already used one or whatever. She then got rude even when I was being polite the entire time even though I was clearly upset. It certainly made me realize that I should choose a different company and casino to do business with instead of this one. I was just so dissapointed, I was hoping they were legitimate and I felt cheated by them because they sent me a birthday bonus and It didn't say anywhere in the email anything about waiting until my cashout completed or make a deposit or do not use with another bonus. Maybe I was supposed to know this but I didn't, and now they keep my winnings. I just feel so cheated by this casino, so I hope to any new players out there looking for a casino, choose one that is nice and legitimate and not trying to find any way possible to not pay you your hard earned winnings. Silver Oak Casino seems to just try and find any way possible to not pay legitimate winners their money, just read all the complaints about them on here. Mine is just one more in the pile and nobody will care, but I hope it at least can help some of you reviewing before choosing to NOT choose Silver Oak, they will do everything they can to make you at fault for something and not pay if your lucky enough to win something. Hope you all have a nice day.

Disputed Casino Silver Oak Casino

Reason Declined payment

Amount $100

Discussion

AskGamblers

• Support Team

12 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

AskGamblers

• Support Team

12 years ago

Dear @user9797,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

12 years ago

Dear Player:

Have you received your payment instructions? If so, please confirm

Thanks

AceRevenue Team

Silver Oak Casino

• Representative

12 years ago

Dear Player:

According to the Casino you have been re-paid. New Pick-up instructions are available. Please contact any CS agent and request the details. Once picked up please confirm

Thanks

AceRevenue Team

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500