I had $600.77 of my own money in my account. I then received my first Players Card with $100 on it. I then logged on and added it to my account. I then decided to withdraw my $600 and play the chip I just added. After 3 months of not getting my funds I was told they "took" the $600 because I "cheated." I was told There is a rule that says if your balance is higher than $5 when you deposit a chip that all resulting winnings are voided. I lost everything because I "mixed' money.
I get that I missed a rule However, the rule says "resulting" wins. I did not have any 'resulting" wins from this chip. They should not have just taken my original $600.77.
They did concede to refund $135 that was my original money..but not the winnings from my original money....PRIOR to the chip and not "resulting" winnings from the chip.