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Silver Oak Casino Problem

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 4506
Posted on July 16, 2014

> Please be advised of the following problem I had this past week playing at Silver Oak Online Casino. I played under the name < removed > and the email I used was xxxxxxx ( please note I am not using xxxx to send this email).

I made initial deposit of $250.00 on June 16. Account history shows it was approved on June 16 at 5:31 pm. Gambled most of this, and brought balance down to less than $10.00. Received call from host the following Monday, advising I was credited the weekly $50.00 bonus. I used the $50.00 on slots only, and won $5000.00 on Sevens and Strips 3 Reel dollar machine. Live chatted with them and they confirmed I just needed to complete the play through, and I could begin withdrawing. In the meantime, I submitted all required paperwork via fax, and received IM advising that my documents were successfully received and accepted. Once I completed the play through, I made two withdrawal requests, one for $2 500 on June 20, and another for $2,006 on June 23 after calling them and confirming I could make the second withdrawal request even though the first one was still pending. After the second withdrawal request, attempted to make another $200 deposit to take advantage of Big 250 bonus, but it was denied. I called and was told my initial deposit request was denied as well, on June 21, and that my winnings and withdrawal requests were null and void. At that point, my account was zeroed out (not before). I was never notified of this deposit denial, and was allowed to continue to play through the evening of June 22, and a withdrawable balance continued to show in my account up through my second withdrawal request on June 23. I then called and spoke with Paulie and asked that this be elevated to higher management. He did say he would notify them, but I have not heard back.

Lastly, I checked with Mastercard Customer Service, and they advised that no request for the $250.00 deposit was attempted against my Mastercard account and they confirmed that if they denied the request by Silver Oaks to charge my account, there would be a record of it, but there was no record whatsoever. It seems no attempt was made by Silver Oak to charge my account.

Posted on June 27, 2012

Dear Player:

We've spoken to Silver Oak Casino and they've informed us that this issue has been solved already. Is that correct? If so please let us know so we can request AskGamblers to close this complaint.

Thanks

AceRevenue Team

Posted on July 1, 2012

Silver Oak allowed me to process two withdrawal requests, but not funds have been received to date. They claim it will take 7-10 days so I am hoping to have the funds next week. Are you able to leave the case open until I confirm funds have been received?

Posted on July 3, 2012

Dear Player:

We do not understand why keeping open this complaint. Issue was solved and since payment requests were made on 6/27/2012 7:14:16 PM there is still no delay.

Keeping this complaint opened will not expedite the payment. You will have to wait for approval as explained on Silver Oak's Site. All withdrawal requests will be reviewed and approved, or denied, within 4 to 7 business days. Your payment will be made within 7 business days of approval. Withdrawal times may vary due to processor availability.

Please also keep in mind that all AceRevenue Brands have a Central Dispute System CDS where you can submit any claim or dispute.

Best Regards

AceRevenue Team

AskGamblers
Posted on August 21, 2012

 Is the payment finally received, so we can close this complaint?

Posted on August 22, 2012

Yes, all payments received. Thank you for all of your assistance. Regard,

Posted on August 22, 2012

Dear AskGamblers:

Since player confirmed payment has been received please close this issue as solved.

Thanks

AceRevenue Team

AskGamblers
Posted on August 22, 2012

 Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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