> Please be advised of the following problem I had this past week playing at Silver Oak Online Casino. I played under the name < removed > and the email I used was xxxxxxx ( please note I am not using xxxx to send this email).
I made initial deposit of $250.00 on June 16. Account history shows it was approved on June 16 at 5:31 pm. Gambled most of this, and brought balance down to less than $10.00. Received call from host the following Monday, advising I was credited the weekly $50.00 bonus. I used the $50.00 on slots only, and won $5000.00 on Sevens and Strips 3 Reel dollar machine. Live chatted with them and they confirmed I just needed to complete the play through, and I could begin withdrawing. In the meantime, I submitted all required paperwork via fax, and received IM advising that my documents were successfully received and accepted. Once I completed the play through, I made two withdrawal requests, one for $2 500 on June 20, and another for $2,006 on June 23 after calling them and confirming I could make the second withdrawal request even though the first one was still pending. After the second withdrawal request, attempted to make another $200 deposit to take advantage of Big 250 bonus, but it was denied. I called and was told my initial deposit request was denied as well, on June 21, and that my winnings and withdrawal requests were null and void. At that point, my account was zeroed out (not before). I was never notified of this deposit denial, and was allowed to continue to play through the evening of June 22, and a withdrawable balance continued to show in my account up through my second withdrawal request on June 23. I then called and spoke with Paulie and asked that this be elevated to higher management. He did say he would notify them, but I have not heard back.
Lastly, I checked with Mastercard Customer Service, and they advised that no request for the $250.00 deposit was attempted against my Mastercard account and they confirmed that if they denied the request by Silver Oaks to charge my account, there would be a record of it, but there was no record whatsoever. It seems no attempt was made by Silver Oak to charge my account.
