Complaint #119 Silver Oak Casino

Payment Declinded

By pati8585

12 years ago

Message on forum

I received a $50 birthday coupon which I redeemed and played on 8/29/13. I won $105 which i requested as a withdraw. On 9/1/13 I redeemed a promo code that I did not win anything on. Since I didn't win and still wanted to play, I cancelled the withdraw and deposited the $105 and play on it where i won $515.00. I requested a withdraw of $615.00. Today the withdraw was declined but a promo credit of $615.78 was approved. I contacted on line customer service where I was told I violated policy by redeeming another promo code, that I was suppose to deposit money before redeeming another promo code. I explained one was a coupon and that if I was suppose to deposit cash before redeeming a promo code their site should not have allowed me to use the promo code. I feel depositing the $105 that I won was cash and they should honor my winnings.

Date Transaction Amount

8/30/2013 12:35:37 AM O/E Payment Withdrawal Requested ($105.00)

8/29/2013 11:22:59 PM Coupon 'HAPPYBIRTHDAYAUG ' redeemed $50.00

8/29/2013 11:22:59 PM Coupon 'HAPPYBIRTHDAY' requested

9/4/2013 1:28:59 PM Promo Credit Withdrawal Approved! ($615.78)

9/4/2013 1:28:59 PM Promo Credit Withdrawal Requested ($615.78)

9/4/2013 1:28:48 PM O/E Payment Withdrawal Declined $615.00

9/1/2013 9:18:17 PM O/E Payment Withdrawal Requested ($615.00)

9/1/2013 7:37:53 PM O/E Payment Withdrawal Cancelled $105.00

9/1/2013 7:35:43 PM Coupon declined

9/1/2013 7:35:43 PM Coupon 'silver50' requested

9/1/2013 6:40:47 PM O/E Payment Withdrawal Requested ($105.00)

9/1/2013 6:31:39 PM Coupon 'FREESILVER ' redeemed $100.00

9/1/2013 6:31:39 PM Coupon 'FREESILVER' requested

Disputed Casino Silver Oak Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

12 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Silver Oak Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Silver Oak Casino

• Representative

12 years ago

Dear Player:

We understand you feel upset; however, when you download the casino and click on accept you also accept having read and understoon the rules of the Casino. Unfortunately in this case you did not follow the rules and that's why winnings on your free chip were voided.

Regards

AceRevenue Team

pati8585

12 years ago

I understand you have rules and regulations you must follow. I also know you can prevent these situations from happening by not allowing your customers access to another promotional coupon until money is deposited which you don't, therefore, when customers win you don't have to pay. I no longer which to continue with this complaint as I know I am fighting a loosing battle. This is the very reason that I did not deposit money, I don't trust the site, thank you for a good lesson in life.

Silver Oak Casino

• Representative

12 years ago

Dear Player:

On 8/29/2013 11:23:00 PM you redeemed Free Chip code HAPPYBIRTHDAY and right after requested a $105 cashout on 8/30/2013 12:35:37 AM

While having the pending cashout on 9/1/2013 6:25:25 PM you've canceled the cashout and on 9/1/2013 6:31:40 PM while having money on the balance from the previous free chip you've redeemed a $100 free chip code FREESILVER.

Unfortunately what you have done is not allowed as per casino rules and free chip winnings have been voided.

http://www.silveroakcasino.com/terms-conditions/

"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus."

"All promotional offers and bonuses can only be redeemed by players when they have no existing account balances and no pending withdrawals unless otherwise stated."

Regards

AceRevenue Team

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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Months Delayed Payment

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Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

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$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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Delayed Payment SilverOak and 2500 USD

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Casino declined 1700 withdrawal after Litecoin verification

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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