Ag Awards

Silver Oak Casino - Misleading

Complaint Info
Disputed casino Silver Oak Casino
Reason Bonus terms violation
Posted on May 16, 2014

Hello, I received an email stating that money was put into my account so I Couls enjoy the games on their site, I played all night & had $1000.00 !!!

My withdraw able balance stated that amount to withdraw.

But when I live chatted customer service they told me I won the money against the rules???? The site tells me I can withdraw money, then tells me I can't when I try to. I am very upset & not sure how to handle this. The customer service person told me it was my fault for winning basically illegally , I expect them to pay out less the bonus amount, but to tell me the entire winnings is fake? I did nothing wrong, & am wondering if I should attach my case to a lawsuit I have been reading about online gambling and misleading customers?


Posted on April 25, 2013

Dear Player:

We will go ahead and look into this matter and will get back to you shortly.

AceREvenue Team

Posted on April 26, 2013

What are the next steps? I am waiting for an answer and got an email stating that my issue needs to be resolved? Thanks

Posted on April 26, 2013

Dear Player

Winnings voided came from a $100 free chip with code APRILXLFT1 redeemed on 4/20/2013 12:20:54 AM. that Free Chip had a maximum cash-out of $200; unfortunately your last 8 transactions are free chips and no deposits are detected in between those free chips; therefore and as per casino rules, free chip winnings were voided.

"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus." http:/­/ww­w.s­ilv­ero­akc­asi­no.c­om­/te­rms­-co­ndi­tions/

AceRevenue Team

Posted on April 29, 2013

I see that there was a "100 chip redeemed" and that is what prevented my withdrawal ..

That is what silver oak is claiming. My misleading problem with that is, I didn't actively redeem a chip, when I opened the casino on my desktop it displayed a whole screen shot of this chip offer, & when I clicked on the screen it redeemed a chip for the offer, it seems to me that silver oak is terrible misleading & tricky, knowing that if that was clicked on it would rule out any winnings on my part. I am not considering this " resolved " until I receive my withdrawal . However silver oak is still awfully misleading & an unfair casino to deal with. They offer no decent business sense or manners & are terribly rude & are amazing at deception & trickery.

Posted on April 29, 2013

Dear Player:

We will check into this with the casino

AceRevenue Team

Posted on May 7, 2013

Date Transaction Amount

4/25/2013 1:23:06 PM Promo Credit Withdrawal Approved! ($1,000.69)

4/25/2013 1:23:06 PM Promo Credit Withdrawal Requested ($1,000.69)

4/25/2013 1:22:53 PM O/E Payment Withdrawal Declined $1,000.00

4/20/2013 4:11:51 PM O/E Payment Withdrawal Requested ($1,000.00)

4/20/2013 3:27:21 PM O/E Payment Withdrawal Cancelled $1,000.00

4/20/2013 2:48:04 AM O/E Payment Withdrawal Requested ($1,000.00

Would also like to know why they just took my winnings completely away..... ? feels like theft to me, even "IF" they think they can, it was mine, and they took it away !!!!!!!!!!! thieves. plain and simple.

Posted on May 10, 2013

Dear Player:

Free Chip was redeemed by you in the account. It was a special por VIPs and depositors. The problem is that you had multiple free chips a row redeemed since 2012 and no deposits in between the free chips since 2011. Therefore winnings were voided.

On 11/14/2011 8:52:38 PM Free Chip redeemed code BACKNOV No deposit in between

On 11/27/2011 7:21:19 PM Free Chip redeemed code BLACK75 No deposit in between

On 4/2/2012 7:05:42 PM Free Chip redeemed code BDAY2012APR No deposit in between

On 4/9/2012 9:48:44 PM Free Chip redeemed code APRIL50-2012 No deposit in between

On 4/13/2012 12:22:07 AM Free Chip redeemed code SPECIAL100 No deposit in between

On 6/17/2012 10:09:37 PM Free Chip redeemed code JUNE2012 No deposit in between

On 4/20/2013 12:20:54 AM Free Chip redeemed code APRILXLFT1 No deposit in between


AceRevenue Team

Posted on May 13, 2013

 Player redeemed multiple free chips, which is not allowed by the casino's rules! Nothing to do here, except to mark this complaint as solved!

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