Complaint #126 Silver Oak Casino

Denied withdrawal

By whiterwjl

11 years ago

Message on forum

I was declined my withdrawal request for $2,500 today, 29 Nov. I received a phone call from Robyn Andrew at Silver Oak who told me that I did not follow the rules of my bonus by only playing slots and keno so my request to withdraw was declined. I did play cards at times but I did not think that would be an issue as I won quite a bit more in slots than the bonus was because at one point I was over $7,000 on my account. After advising me that my withdrawal was denied they would not reinstate my $2,500 and offered me a pittance of $50 plus a 150% bonus, which I refused. The details are:

Withdrawal was requested on 11/23/13

Deposit made on 11/10/13 for $50 with the coupon "THEWINTER" for 190%

Unable to attach a screenshot, please advise as to how I can provide it.

Disputed Casino Silver Oak Casino

Reason Bonus terms violation

Amount $50

Discussion

AskGamblers

• Support Team

12 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Silver Oak Casino management in regards of this complaint to confirm and justify the casino actions. The player played non allowed games with with bonus.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Silver Oak Casino

• Representative

12 years ago

Dear Player:

Please keep in mind that as per Silver Oak Casino rules: http://www.silveroakcasino.com/terms-conditions/

"Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bonus Bingo and Scratch Card games. All other casino games are prohibited and restricted. Playing a prohibited or restricted game while using a No Play No Max bonus will void any winning generated as a resulting from the use of a No Play No Max bonus. These terms are valid and applicable even after the playthrough requirement has been met.

If a player has used a No Play No Max bonus and has completed the playthrough requirement but proceeds to play a restricted or prohibited game, this will result in their winnings being voided. The rules of the bonus will continue to apply even after the playthrough requiremen has been fulfiled"

AceRevenue Team

whiterwjl

12 years ago

As I have stated I do not agree with your decision however I am going to chalk this up to lessons learned and have closed my account with Silver Oak. I recommend anyone wanting to play with you to just use their search engine, you don't find too many positive responses - I just wish I had read them before I played.

ASKGAMBLERS.COM Please close this complaint it was not successfully settled however I am not going to continue to draw this out. I appreciate you letting me discuss my issues on your website but did not see where you attempted to assist me in a positive result?..

Silver Oak Casino

• Representative

12 years ago

Dear Player:

As explained before, you have not followed the rules on a bonus created to play SLOTS and KENO ONLY by playing NON allowed games; therefore Casino voided the winnings due to bonus misuse.

Regards

AcerEvenue Team

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

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Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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Delayed Payment SilverOak and 2500 USD

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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