Ag Awards

Silver Oak Casino - Closed Account and Promotions via Email

Complaint Info
Disputed casino Silver Oak Casino
Reason Account closure
Posted on May 16, 2014

Silver Oak online casino has banned me from playing in their casino. The only explanation I received is that " I don't fit the player profile they are looking for." Until I get a decent explanation, I will keep complaining. If I don't get an acceptable explanation, then I have every reason to believe that players get barred for winning too much money. I wanted to share with the online gambling community the following: I only played Keno and Slot Machines at this casino. I won some money approximately $3,000. If a player has a lucky streak at this casino, management will bar you from playing further. Honestly, what reason could they possibly have for banning someone who only plays Keno and slot machines? I would like my account to be reinstated; otherwise, quit sending me promotions via my email.

Posted on July 22, 2013

Dear Erik20

We are sorry but Silver Oak will keep your account closed. We have requested the casino to remove your email from the promotions data base.

Best Regards

AceRevenue Team

Posted on July 25, 2013

If the Silver Oak management had any integrity, they would explain to me why my account is closed. Because if is something I did, I don't want to repeat the mistake in any other casinos. Erik20

Posted on July 27, 2013

 We cannot do anything about casino's decision to close player's account, as it reserves that right, included into their T&C! Complaint solved!

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