Let's begin with saying that I have been playing at silver oak for few years now, I won here and there but mostly lost ( a lot of $$$) Fortunately in October of 2013 I have won $30k. I requested withdrawals right away $2,500 each. First 2 withdrawals were $2,500 each then I was informed by my VIP that I cannot receive $2,500 payment due to payout limitations and that they will start paying out $1,250 at a time. So it took 5 months to receive $ 10k. After few payments I received an ail from my VIP stating that silver will be charging me $40 per payment in order to send the money via mail (check) I find that ridiculous because if you count $1,250 - $40 fee each time I will end up paying $1,600 total in fees for no reason. Now, a week ago I received another email from VIP stating that I'm no longer VIP due to the fact that I do not lose at least $500 a month and because I won i cannot be a VIP not to mention that I cannot use any coupons anymore. Every time there was a new exude, new story, longer delays..Now, my number one issue is that last payment that was approved was on February 18 which is a month ago, I called silver and contacted them thru chat they told me that they don't know why no other payments have been approved for over a month but that they will escalate it to their management.. I still haven't received any payments nor approvals for pending payments. I need help get my money from silver oak, and not getting charged fees that I was not aware of. Please advise!!
Thank you in advance!