Approved withdrawal, but not paid?!
Dear Ask Gamblers,
On February 26, 2014 I submitted a withdrawal request for $1805.00. I deposited $30.00 into my casino account using a rewards card I had received in the mail. To make a long story short, my withdrawal request was finally approved on March 14, 2014 for the amount of $1705.00. I have attached the screen shots of my request and also the approval. Today I called the casino for a status on my withdrawal. I spoke to a lady named "MJ" who was not only rude but very evasive about explaining the outcome of my withdrawal. She told me that my withdrawal was only approved for $100.00. I told her I disagreed because it says right there on my screen shot that $1805.00 was approved. I have been playing at online casinos enough to know that if it says "approved" ... then it is approved. I told her I didn't understand and that all I know it has been approved and the only reason I called was to find out the status of when I would receive my check. She then told my I was going to be wired $100.00 to my bank account, which I had no knowledge of. I asked her why they didn't tell me this and her reply was simply, "because we don't have to tell you anything." Ask Gamblers this makes me upset because I had won $700.00 from Silver Oak using a rewards card before and yes, I was paid. It took over a month but I did receive the winning. Please help. I don't know if she is telling me the incorrect information. I am now locked out of my account, however, I was able to get the screen shots before they did this. Any help or information you can give me would be so greatly appreciated! I am also going to resend this email from my personal account so that you can receive the documents. Thank you.
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