I had requested on October 29, 2014 to be self excluded from ComeOn casino for a period of 2 years. A couple of weeks I was weak and visited the casino again. I was able to login and unlock my account with just one click with no human interaction from ComeOn side.
Well, of course as a result of my weakness and addiction I lost all my deposits.
The most reasonable action by ComeOn is to refund me my deposits and keep my account closed until October 29 of 2016.
I have contacted support and they refuse to refund my deposits, since the reason given by me for my self exclusion was " I'm not happy with the winnings".
At any land based casino, if you request to be self excluded, you get self excluded and you're not able to play again. The reasons for the self exclusion do not vary from not enjoying the customer service, or that the drinks were not my satisfaction, etc. You self-exclude yourself because you have a gambling problem, no matter the reason given when asked.
This is just very common practice that most online casinos take to refuse refunding their players with gambling problems. Any experienced player reading this can relate.
As a conclusion, I refuse to accept their ruling and therefore decided to submit this complaint.
Attached are some of my chats with the customer service, where the agent admits that I shouldn't have been able to play again before the period was over.