What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Royal Panda Casino - Won't let me withdraw my own £20 deposit

RESOLVED

Complaint Info

Disputed casino

Royal Panda Casino

Amount

£ 20

Posted on May 23, 2019

I cannot withdraw my £20 deposit. I have provided my driving license, bank statement, bank card and photo of myself with my dtiving license and still havent been verified to withdraw my money. I have not even made a bet i only made the deposit then changed my mind. I cant understand why i need to much id when i havent even placed a bet with this money. It is up to a day between reaponses and i am fed up of providing identification for myself

Posted on May 24, 2019

Dear AMOREY123

Thank you for additional information as well as for your ongoing patience and cooperation with our verification team. We’ve contacted you via email regarding that. We understand your concerns regarding our verification process and would like to apologize for any inconvenience caused.

Kindly note that in accordance with clause 8.2 of our terms and conditions (https­:­/­/w­­ww.r­­o­y­a­lp­­and­­a.c­­o­m/­­terms/) we'd like to ask you to turn over your deposit once before requesting you withdrawal or accept a 10% fee. This particular condition has been put in place to cover the costs we incur for issuing payments (payment gateways, administration, etc.).

Once this is done we'll be more than happy to process your withdrawal.

In case you have any further questions regarding your withdrawals, or anything else, please don’t hesitate to reach out to our customer service – we’re happy to help.

Kind regards,
Royal Panda

AskGamblers
Posted on May 28, 2019

Dear @amorey123,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Sign up for +100 No Deposit Spins!

Availability may vary depending on your country or region.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy