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Royal Panda Casino - Withdrawal of around INR 30,00,000 pending for too long

RESOLVED
Posted on February 24, 2019.

Hi,

I have been loyal customer of royal panda. It is more than a year. Mostly i am only losing streak. This year geniuly i won $30000 on live casino.

Casino asked for my debit card copy or bank letter stating that the card belongs to me. I submitted it.

Once i submitted it they asked for bank statement and salary slip which also i submitted.

Then they came back with query why there are so many transactions with a person.

She is my mother. We transfer amount to each other account when anyone is in need. My mom has never transferred more than $400 to my account.

In my bank statement they can clearly verify that which ever amount my mom has transferred it made a return transfer in few days which also i can prove. They are just taking time and delaying the payment process.

Last month i had won around $2500 dollars which royal panda transferred to my account. I used same winnings to play further and won INR 3000000 as luck favored me for the first time.

Now they are asking source of funds from my mom account which is incorrect then also i submitted few of my mom fixed deposit which she has in savings.

Please look into this issue and help me to get the funds.

Posted on February 25, 2019.

Dear ADITHYABSHAH,

Thank you for this additional information as well as for your ongoing patience and cooperation with our verification team. We’ve contacted you via email regarding that.

We’re glad to confirm that your withdrawal was processed by us today – you may check its details in the ‘my account’ section. You should receive your funds shortly. Let us congratulate you on your winnings!

In case you have any further questions regarding your withdrawals, or anything else, please don’t hesitate to reach out to our customer service – we’re happy to help.

Kind regards,
Royal Panda

AskGamblers
Posted on February 25, 2019.

Dear @adithyabshah,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on February 27, 2019.

HI,

Thanks for all the co-operation to ask gamblers.com and royal panda.

I have received the 2 withdrawal messages which i have did requested. Still waiting for the amount to be credited. if it is ok if i can keep the request open till i get withdraw the whole amount
Aditya

Posted on March 1, 2019.

Dear ADITHYABSHAH,

The funds are usually credited within 1-5 working days to the specific bank account.

In case of any questions, never hesitate to contact our customer service via chat, phone or email- we’re always happy to help.

Kind regards,

Royal Panda.

Posted on March 4, 2019.

Hi,

i have got one of withdrawal credited to my account. still waiting for others to be credited.

thanks ask gamblers and royal panda for solving my query.

if can keep the case open till all the amount gets credited will be great

with regards
aditya

AskGamblers
Posted on March 8, 2019.

Dear @adithyabshah,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on March 12, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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