Back in September I tried to withdraw £7000 from royal panda and had to raise a complaint as after submitting 17 different files for verification this was still not enough. It was eventually processed and I obtained my withdrawal.
I am now trying to make another withdrawal and once again I am having issues. Back in September I had submitted payslips, credit card statements, proof of other winnings, proof of sale of a property. How royal panda are again asking me to confirm source of funds. I have again submitted payslips, credit card statements and proof of other winnings and I am getting nowhere. I am concerned they are trying to drag out the process as the casino closes operations in the UK at the end of the month. I just want this matter resolved and my withdrawal processed.
Complaint Info

Dear @Bubbamumma,
Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.
Thanks for cooperating the AskGamblers Complaints Team.
The amount is £10000
Dear BUBBAMUMMA,
We've checked your account and it seems that our relevant department has contacted you earlier today, reminding you about the documents necessary to verify your account.
At Royal Panda, the safety of our players is our number one priority, which is why sometimes our verification department might ask our players for additional documents during the verification process, for example when a new payment method has been used.
We kindly ask you to provide us with the requested documents and assure you that we'll do our best to check them as soon as possible.
Thank you for your ongoing cooperation and understanding.
Kind regards,
Royal Panda

Dear @Bubbamumma,
Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.
Royal Panda Casino Complaints
- 57 of 63 resolved
- 2 days avg response
- 1 week avg complaint life
- 12,152 USD avg amount
-
Unresolved
Royal Panda Casino - Missing Withdrawal from 15th October 2021
$3,100
Unresolved
Royal Panda Casino - Missing Withdrawal from 15th October 2021
Hi AskGamblers,Please assist me with this ongoing withdrawal problem that is now approaching week 19.I've completed my first and only withdrawal from ...
-
Unresolved
Royal Panda Casino - 5 months of No payment
$1,000
Unresolved
Royal Panda Casino - 5 months of No payment
Hi Team, Can you help me get this issue resolved after 5months of no payment or help from Royal Panda? I requested a withdrawal amount of 1000NZD on ...
-
Unresolved
Royal Panda Casino Withdrawal request repeated
$1,000
Unresolved
Royal Panda Casino Withdrawal request repeated
Hi there, I initially requested a withdrawal of $1000 from my account on the 7th of July, sent all verification documents, and sent bank statements ...
-
Resolved
Royal Panda Casino - Delay Payment still over 7 working days
kr61,000
Resolved
Royal Panda Casino - Delay Payment still over 7 working days
Hello.My withdraw of about 61,000kr has been approved since 07.07Have tried to contact them by chat. They said that the money was already sent to my ...
Have trouble with Royal Panda Casino?