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Royal Panda Casino - Withdrawal issue again

REJECTED

Complaint Info

Disputed casino

Royal Panda Casino

Amount

£ 10000

Posted on January 14, 2020

Back in September I tried to withdraw £7000 from royal panda and had to raise a complaint as after submitting 17 different files for verification this was still not enough. It was eventually processed and I obtained my withdrawal.

I am now trying to make another withdrawal and once again I am having issues. Back in September I had submitted payslips, credit card statements, proof of other winnings, proof of sale of a property. How royal panda are again asking me to confirm source of funds. I have again submitted payslips, credit card statements and proof of other winnings and I am getting nowhere. I am concerned they are trying to drag out the process as the casino closes operations in the UK at the end of the month. I just want this matter resolved and my withdrawal processed.

AskGamblers
Posted on January 14, 2020

Dear @Bubbamumma,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on January 14, 2020

Dear BUBBAMUMMA,

We've checked your account and it seems that our relevant department has contacted you earlier today, reminding you about the documents necessary to verify your account.

At Royal Panda, the safety of our players is our number one priority, which is why sometimes our verification department might ask our players for additional documents during the verification process, for example when a new payment method has been used.

We kindly ask you to provide us with the requested documents and assure you that we'll do our best to check them as soon as possible.

Thank you for your ongoing cooperation and understanding.

Kind regards,

Royal Panda

AskGamblers
Posted on January 18, 2020

Dear @Bubbamumma,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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