Royal Panda Casino - Verification issues relating to 30k GBP payout

correction to above x 2 1000 deposits, not 100 as stated.

Dear IRISHTOFFEE74,

We strive to ensure that our players can enjoy their time at Royal Panda with as little hassle as possible, however, we also need to act in accordance with our license requirement.

Due to the amount of your withdrawal and the specific gambling law, your bank statement needs to show all the necessary details. We understand your concerns and we’re sorry, but we still kindly ask you to provide us with the requested document.

We’d like to assure you that our verification department will do its best to check it as soon as possible.

We apologize for any inconvenience caused.

Royal Panda,

Explain further the necessary details?
i have shown my 2 depsoits from said account and i have shown proof off my wage/invoice coming into the account.

Again simple match the account and sort code numbe on my statement to the card i supplied, i cannot provide a statement with my full card number. All the information is there.

What other transactions are necessary and relevant to this withdrawal?, give examples as you are obvioudly looking for something, which i have no idea why?

You also quote the amount as a contibuting factor, kindly inform me what amount i can withdraw monthly without exposing every single detail on my bank balance?

Ask Gamblers,

It stipulates on your site when posting a reply, (do not expose sensitive information), well that is exactley why all my transactions on my account other than the two mentioned above are in no way relevant. to this complaint.

regards,

David

Royal Panda,

I called my bank regarding the card number showing on my statement and the reply was a conclusive, this is never shown on our bank statements, unless it is specifically a credit card.

The card i used was from a current account. So you have to revert to what i said above and cross refer accounts and sort code with my scanned copy of card, which also shows the last four digits

You already have are the inforation necessary from previous attachments.

regards,

David

Dear IRISHTOFFEE74,

We’re discussing your case internally with Askgamblers. We kindly ask you for patience.

Kind regards,
Royal Panda

Ok, in the meantime i have scanned the front of my card onto my statement, so you can clearly see account and sort code match and the last 4 digits on my card.

Royal Panda, Ask Gamblers.

See attached further evidence of my last 4 digits on card matching ac and Sort, this time actually on my bank balance.

I opened pending transactions and you can clearly see 3 transaction stating card ending ....

On this occasion i have allowed the 3 transactions to be seen.

Dear IRISHTOFFEE74,

Thank you for your patience while we were discussing your case internally with Askgamblers.

We understand your concerns regarding our verification process and we’re sorry, but we need to kindly ask you to provide us with your detailed bank statement. We’re required to verify it in accordance with the threshold, our terms and conditions, and the GC jurisdiction: https:­//w­ww.r­oy­alp­and­a.c­om/­terms/

Once the requested document has been received, our verification department will check it as soon as possible. We apologize for any inconvenience caused.

Kind regards,
Royal Panda

Royal Panda,

Did you receive my statement confirming last 4 digits on 3 transactions pending? You are repeating the same statement over and over.


Ask Gamblers,

You have been in discussion with the casino? What is your viewpoint on this?
Do you agree with above statement from Royal Panda, i ask as i am quite ignorant to the process and how much you legally can get involved.

I have shown 3 pending tranaction with my last 4 digitis on card.
I am not sending all details off my bank statement, over the internet.

If Royal Panda has representives in Edinburgh or Glasgow i am happy to meet and show my statement, but there will be no copys. I have zero to hide, i am simply protective and carefull of my personal banking and transactions.

If the answer to this is a no....and same Panda statement, then i will happily spend half of my "winnings" on legal aid.

Its pretty obvious to me the casino thinks i live in a restricted area and wish to see something on my bank statement alluding to this, i can assure you they will be bitterly dissapointed.

Dear @Irishtoffee74,

Indeed, AskGamblers Complaints Team have been in constant communication with the Royal Panda management over the last several days in an attempt to clarify and receive additional clarification on the disputed matter. We have been duly explained that according to the 4th AML directive (section 3 and annex III) and section #12 from Royal Panda Terms & Conditions referring to Anti-Money Laundering which you agreed upon registering with the aforementioned brand, the casino management has the right to request a copy of your banking transaction history referring to the disputed period of time with all transactions clearly visible as a part of their regulatory obligation to verify their customers. Therefore, we kindly encourage you to provide the requested paperwork as soon as possible and prove the casino management suspicions are unjustified.

In regards of your privacy concerns, please keep in mind that Royal Panda Casino have set the relevant Privacy Policy in place which should be sufficient enough to guarantee your personal information is handled in accordance with all applicable legal and regulatory requirements. You may find more information about it following the link below:

https:­//w­ww.r­oy­alp­and­a.c­om/­pri­vacy/

Please let us know once you have provided the required banking statement so that AskGamblers Complaints Team could monitor the case further and make sure your payment has been processed accordingly.

Keep in mind that should you refuse to send the required banking statement, AskGamblers Complaints Team shall have no other option but to close the case in casino's favor and advise you to forward the matter further to the regulatory body directly.

Thank you for cooperating the AskGamblers Complaints Team.

/Post edited by AskGamblers Complaints Team on 21.11.2018. Reason - further clarification on Royal Panda management reasons requesting full banking transaction history/