What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Royal Panda Casino - Verification issue preventing withdrawal

RESOLVED
Complaint Info
Disputed casino Royal Panda Casino
Reason Verification issues
Amount £ 7000
Posted on September 21, 2019

I tried to make a £7000 withdrawal from royal panda 2 weeks ago and was asked for bank statements to verify my account. I do not have a bank account (I have never deposited with one) so was asked to send card statements from both cards I have previously used and PayPal.

Since this issue I have submitted 6 months statements for one card, 3 months statements for another card and PayPal, proof of winnings from another casino, 6 months worth of payslips, and a letter confirming a sale of property and still I am being asked for more and more verification! 17 different files I have sent!

Posted on September 23, 2019

Dear BUBBAMUMMA,

Our verification department has asked you to provide us with additional documents as the safety of our players is of utmost importance to us.

After checking your account we've noticed that your documents were already verified and the withdrawal was processed on 22.09.2019. Therefore the funds should already be on your PayPal account.

We'd like to thank you for your understanding and cooperation during the verification process.

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

Royal Panda

AskGamblers
Posted on September 23, 2019

Dear @Bubbamumma,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Posted on September 23, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy