Royal Panda Casino - Stalling Account Verification

After several weeks since I was first requested to send verification documents to Royal Panda, my account has still not been verified. Every time I send them the documentation they request they decide they want something else, making it a seemingly endless process.

What has happened so far:

- On May 23rd, Royal Panda cancelled my withdrawal of £300 and requested a copy of my passport, both sides of my debit card and proof of address.
- I uploaded these 3 documents and they were later marked as "approved" in my account.
- They then requested a photo of my face next to my passport.
- Their customer service eventually assured me that this would be the final step of verification.
- After I uploaded this document they said it wasn't clear enough (not true) and I needed to upload another one.
- I then uploaded another photo.
- This was later marked as "approved" and I contacted their CS again to check that my account had been fully verified.
- They said that I now need to send a notarised copy of my passport. They were unable to provide me with precise details about what they would accept as notarised. They also would not confirm that more documentation would not be requested after this.

As far as I know, in the UK it costs at least £75 (plus tax) to get a document notarised and you need to travel to the notary. On Royal Panda's "Verification procedures" page (https­://­www.ro­yal­pan­da.c­om­/ro­yal­-pa­nda­-ac­cou­nt-­ver­ifi­cat­ion­-pr­oce­dures/) they make no mention of notarised documents, nor is it mentioned in their terms and conditions. (https­://­www.ro­yal­pan­da.c­om­/te­rms/)

I fully believe that if I sent them a notarised passport, they would continue to stall my account verification and request something else and/or reject and request another copy (as this has been the experience so far).

I've been given no explanation as to why my account has been subject to these measures. Royal Panda's customer service have not been very helpful (offering just "copy and paste"-type replies) and I've had to contact them via live chat for updates. I am opening a complaint here hoping that I may be able to resolve it via this method.

Thanks