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Royal Panda Casino - Pending £53,000 withdrawal for over a week

REJECTED
ishaan1507 India
Posted on January 27, 2019.

Hi,

I have been an avid and loyal Royal Panda user over past few months, my experience with the deposits and withdrawals has been very swift and I love the user interface of the website to play games. However my recent experience has left me in no man’s land.

Last week I won a little over 53,000 Pounds , I raised a request for the withdrawal in my skrill account , to my surprise I was asked for additional documents for verification inspite of my account being fully verified in the past. However I provided all the set of documents and my account was verified in 2 working days .

After that I was told , that they need to take conformation / get green light from gaming provider in order to process my withdrawal . I was told it would take anywhere between 1 - 3 working days . On the 3rd working day , I was told it will happen by end of week . Unfortunately nothing has happened till date and my withdrawal is still in pending . While I appreciate that they have responded to my emails and calls but all I have been asked to do is be patient. I am really uncertain as to what exactly is happening to my withdrawal and I need to know how much time it is going to take .

Our money gets instantly debited from the account , and while most of the times I have been on the loosing side , this one time legitimately I had good run and made some money and now I have been just going in circles chasing for my withdrawal . I urge for immediate assistance in order for my withdrawal to happen.

Royal Panda team , I hope you would consider this on priority and not disappoint your loyal player.

Awaiting response

Cheers
Ishaan

Posted on January 28, 2019.

Dear ISHAAN1507,

We understand your concerns regarding the verification process and we’d like to apologize for any inconvenience caused.

We discussed your case with our verification department and we were notified that due to the amount of your withdrawal, the additional checks were needed. We received the required information from our games provider and our customer service notified you of it via email.

It seems that we processed one withdrawal for you during the weekend. You canceled your second request.

To check the details of your payment history, please go to the My account/Payment history section and of course, never hesitate to contact us via chat, phone, email- we’re always happy to help.

Kind regards,

Royal Panda

ishaan1507 India
Posted on January 31, 2019.

Hi ,

Yes it's resolved in a way however after all frustration I cancelled my winnings and eventually lost. Obviously here I am my own enemy but the online world of casinos explore this weakness and just keep delaying the payments in pretext of some formalities.

My account was always verified but the moment I won a decent amount, some new set of documents were asked and inspite of account again getting verified , I did not see funds for a week . Because of the payment structure , i do not think I will invest a substantial amount going forward.

Piece of advise - In order for a successful operation at some point the payments / withdrawals needs a quick turn around.

Thanks for all the assistance .

AskGamblers
Posted on January 31, 2019.

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

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