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Royal Panda Casino - Payment Delayed For Over 30 Days

RESOLVED
Complaint Info
Disputed casino Royal Panda Casino
Reason Delayed payment
Amount ₹ 171500
Posted on September 5, 2018

Hi Team,

Its been 30days that i had initiated the amount withdrawal to my bank account and i am still awaiting the amount to be credited to my bank. I have made multiple withdrawals from 5th August to 6th August all through bank transfer.
I received emails from Royal Panda that my withdrawal has been accepted and the amount would be credited with in 1 to 5 working days.On 13th August i received a mail from Royal PAnda stating my withdrawal cant be completed due to incorrect bank details and they asked me for a bank statement which i provided them immediately.
On 14th August, i received another email stating my withdrawal is blocked and being investigated by the payment providers.
Since them i have been flowing up with Royal Panda, and only "Copy-Paste" reply i get them from is that my case is still being investigated.
They have not provided with a valid point on what is the issue that the withdrawal is blocked and what is being done to resolve it.

Posted on September 5, 2018

Dear SPOTVINEETH,

We’re sorry to hear that you haven’t received your funds yet.

Royal Panda processes withdrawals within 24 hours and then it usually takes from 1 to 5 working days for funds to be credited to the bank account.

We’ve noticed that one of your withdrawals has been reversed and your funds have been credited back to your Royal Panda account today. We’ve been notified by our payments provider that your withdrawal was reversed due to the bank’s policy. We recommend you to contact your bank to receive a further explanation. We’d like to assure you that we’re in constant contact with our payments provider.

Our customer service will get back to you as soon as we’ve received an update regarding the rest of your withdrawals.
We apologize for any inconvenience caused.

Royal Panda

Posted on September 6, 2018

Hi,

I have received a part payment yesterday. I have been requesting your team to withdraw the process if it was taking long and credit the amount back to my playing account. I don't know if it was a coincident that as soon as i posted this complaint here, the reversal was done.

AskGambler, i would like to confirm that i have received 162000INR yesterday to my playing account.

I am still waiting for 8000INR to be credited back to my playing account.

Regards,
Spot

Posted on September 10, 2018

Dear SPOTVINEETH,

Thank you for notifying Askgamblers that you’ve received your further withdrawals. We’d like to confirm that your remaining one (INR 8,000) was reversed on the 7th September and the funds were added to your Royal Panda account accordingly.

As your withdrawals have been reversed due to the bank’s policy, we recommend you to choose Skrill as your withdrawal method. Our customer service also notified you of it on the 7th September.

Once again, we’d like to apologize for any inconvenience caused.

Kind regards,

Royal Panda

Posted on September 11, 2018

Hi askGamblers & RoyalPanda,

I would like to confirm i have received the amount (INR 8000). I hear by confirm that entire amount has now been credited back to my playing account.

I would like to thank AskGambler on providing this channel to communicate the issue and helping it resolve at the earliest.

Regards,
Spot

AskGamblers
Posted on September 11, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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