Made two initial withdraws from Royal Panda 30.8.2020, the sums were 503,08€ and 1000€. Got account verified and a message from 31.8.2020 that withdrawal is on the way and it tooks 1-5 days. I used Trustly both deposit and withdrawal and the same bank account used in both. Normally Trustly comes in couple of hours, but so far I have not seen my withdrawals. I asked many times last week about the withdrawal and CS said to wait until the end of banking day of 7.9.2020.
7.9.2020 end of banking day money still was not available on my bank account and CS said that if the money is not my bank account at 8.9.2020 by the end of banking day, I should send my bank statement. CS wants me to wait for another day, even though money was promised to arrive 7.9.2020 the latest and normally Trustly comes within hours.
I have attached (private) screen caps of the withdrawals and well as bank statements of the account in use to show that there are no withdrawals matching those sums on those periods.
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