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Royal Panda Casino - Delaying withdrawal process

RESOLVED
Sm2012 Netherlands Message
Posted on March 1, 2019.

I requested a withdrawal of 7000Euro on 24/02 and sent all documents required for verification (Proof of payment , address and also copy of passport). These were all verified and completed all okay. I then received and email saying my withdrawal request has been sent for processing. I waited 48 hours and nothing seemed to be happening i checked my RP account and the amount was still in my account and i was able to reverse withdrawal thus indicating that the withdrawal process had not even started yet, I spoke with someone on chat and they advised that it was being investigated and would take a little longer. It has now be over 96 hours and still nothing spoke with someone again today and had the same response that it was being investigated. When asking what exactly was being investigated considering i have passed all verification process prior i was advised to just be patient. I jsut want to know exactly what is taking so long to process the withdrawal and why the "extra investigating".

Posted on March 1, 2019.

Dear SM2012,

Our verification department needed to perform some additional checks and we’d like to thank you for your patience during that process.

Your withdrawal has been processed earlier today and it will reach you within 1-5 working days. It seems that our customer service agent has also notified you of it via chat.

Congratulations on your winnings!

Kind regards,

Royal Panda.

Sm2012 Netherlands Message
Posted on March 1, 2019.

All settled thank you

AskGamblers
Posted on March 1, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Royal Panda Casino complaints

  • 39 of 42 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 17,073 USD avg amount

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