What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Royal Panda Casino - Delaying in withdrawal request

RESOLVED
Complaint Info
Disputed casino Royal Panda Casino
Reason Delayed payment
Amount ₹ 2000000
Posted on May 11, 2020

Dear team,

I have requested for withdrawal amount of INR 2000000 on 8th May and following with for updates and getting information stating that verification department conducting necessary checks and delaying in withdrawal request.

My question is I have already completed verification process related to personal identity and account information and also I do have withdrawal processed from your end earlier. My another question here is whenever requested significant amount of withdrawal it seems to be intentionally delaying releasing the payment by stating necessary checks where already completed necessary checks from my end.

Request you to review on my request and appreciated action taken to relase the funds at earliest .

Thanks
Sakthivel M

Posted on May 14, 2020

Dear M.SAKTHI20,

Thank you for your patience. We've checked the matter and noticed that the withdrawals have already been processed.

At Royal Panda, the safety of our players is our number one priority, which is why our verification department needs to perform the necessary checks or ask our players for documents during the verification process.

We'd like to thank you for your ongoing cooperation during the process, and please accept our sincere apologies for any inconvenience caused.

Kind regards,

Royal Panda

AskGamblers
Posted on May 14, 2020

Dear @m.sakthi20,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on May 15, 2020

Dear Royal Panda,

Thanks for your update and aforementioned amount has been credited to my account.

You may close this issue.

Thanks to Askgambler team.

Thanks
Sakthivel

AskGamblers
Posted on May 15, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy