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Royal Panda Casino - Delayed payment on large withdraw

RESOLVED
Complaint Info
Disputed casino Royal Panda Casino
Reason Delayed payment
Amount € 15700
Posted on November 19, 2018

I made a withdraw of 15700€ at Royal Panda Casino on 14th of November 2018. The winnings are from live roulette. I've sent all requested identity/credit card proval documents and those documents have been verified already some weeks ago. I've received already a winning of 15000€ from them, and that withdraw was processed within 24 hours as Royal Panda Casino promises. The processing of the new 15700€ withdraw has been delayed and delayed, until I got a message by email saying that it will be processed on monday 19th. I think it will be delayed again. Please help!

Posted on November 19, 2018

Dear GAMBLER83,

We’ve checked your account and noticed that your withdrawal has already been processed. Your funds will reach you within 1-5 working days. Congratulations on your winnings!

It’s true that due to your withdrawal's amount, the additional checks had to be performed. We thank you for your patience while we were reviewing your account. Please also accept our apologies for any inconvenience caused.

Kind regards,
Royal Panda

Posted on November 20, 2018

OK, I received the money today to my bank account. Thanks a lot!

AskGamblers
Posted on November 20, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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