What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Royal Panda Casino - Delayed 2,000 INR Payment

REJECTED
Complaint Info
Disputed casino Royal Panda Casino
Reason Delayed payment
Amount ₹ 2000
Posted on May 28, 2019

Before depositing any money I had asked the customer support several times about the time required to withraw my money if I used e-wallets and their reply every time was that I'll get my money instantly. I guess they were lying as It has been more than a day and I havent received my money yet. I have proof of the customer support chat and emails that I jad sent to their customer support. My deposit amount was 1000 Rupees and withdrawal amount was 2000 Rupees. My Transaction Id is 5731347.

Posted on May 28, 2019

Dear KEVIN6210,

We’re sorry, but your withdrawal couldn’t be processed as our verification department asked you to provide us with your documents. We sent you an email regarding that and we also notified you of it via live chat.

We can see that you’ve informed us via live chat that you will provide us with your documents, nevertheless, we still haven’t received them. You’ve also asked us about the status of your withdrawal and we’ve explained it accordingly. Please remember that you can check your payment history in the My account/Payment history section.

In case of any further questions regarding our verification process, please go to https:­//w­ww.r­oy­alp­and­a.c­om/­roy­al-­pan­da-­acc­oun­t-v­eri­fic­ati­on-­pro­ced­ures/ and https:­//w­ww.r­oy­alp­and­a.c­om/­terms/. You’re also welcome to contact our customer service via chat, phone or email- we’re always happy to help.

Kind regards,

Royal Panda.

AskGamblers
Posted on May 31, 2019

Dear @Kevin6210,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy