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Royal Panda Casino - Delay in verification of my account

RESOLVED
amolgupta22 India
Posted on March 3, 2019

Its been around 15 days now. I deposited 45000INR and luckily I won 900000INR. Anyhow I lost all money by canceling my withdrawal.

Next day I got a mail from them and they asked me to submit the proof of income. I send my bank details, credit card details of last 3 months.

I am an online software service provider and most of the time I get money from paypal or direct wire bank transfer.

After 2 days they asked me to show the invoices. I send some invoices to them which I made in paypal and which I get money directly into my bank from my customer I send that invoices as well. They said it will take 24 hours to complete the verification.

Now its been 6-7 days and I didn't received any mail from them yet. I contacted them but all the time they say its in process and it will take 24 hours because of workload it may delay and keep patience.

I am a genuine player from last 1 year in Royal Panda and normally I lost my money. But still I am waiting for a luck.

My Ticket id number is XJO-596-88370

I hope they will resolve this issue and verify my account ASAP.

Posted on March 5, 2019

Dear AMOLGUPTA22,

Thank you for sending us the requested information.

Your documents are still being reviewed by our verification department. It usually takes us around one day to check the documents, however, it also depends on the workload.

We'd like to assure you that we'll contact you via email as soon as we've received the update regarding your case.

Thank you for your ongoing patience and please accept our apologies for any inconvenience caused.

Kind regards,

Royal Panda.

amolgupta22 India
Posted on March 5, 2019

Hi,
So All the documents are approved and now my problem is resolved.
Thank you.

AskGamblers
Posted on March 5, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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