Royal Panda Casino - Account verification and withdrawal delayed - Complaint Resolved

loveaga United Kingdom

Hi there,

I’ll like to complain about Royal Panda Casino, they been trying to delay my £1000 in all ways possible
First time when I joined this website they been ask about proof of id and proof of address
Which I send and they been checked in few minutes! Less than 10 mins !
After that I deposit £50 and I played, I won £1000 and from that moment I withdraw and every day they asking for one document all the time,
First time they asked about proof of deposit and another proof of address which as well I send and they saying like can take up to 24h to be verified
Well they verified after around 30 hours , and now surprise, they want again another proof of Id this time they want me to make a selfie with my id, and guess what ? Again I’m waiting for more than 20h and still my withdrawal didn’t was approved so it’s been more than 2 days and I still can’t take my money

Royal Panda Casino

Dear LOVEAGA,

We'd like to confirm that the documents you've sent us were verified and your withdrawal was processed on the 01.06.2019, so the funds will reach you within 1-5 working days. Congratulations on your winnings!

In certain cases our verification department might request additional documents during the verification process, as the safety of our players is our number one priority. We'd like to thank you for your cooperation and patience during the process.

Please also accept our sincere apologies for any inconvenience caused.

Kind regards,
Royal Panda

loveaga United Kingdom

Thanks for your reply,
I hope I’ll receive soon this withdrawal as to be honest after I read all the bad reviews I start to not believe so much this casino, I’ll please ask ask gamblers to leave open this till I’ll be back with a response when the amount it will be to my account.
Thanks

loveaga United Kingdom

Hi there, i received today The money , but in the same time I close my account with this website as don’t recommend to nobody to play they have a poor RTP and poor staff . Thanks AskGamblers

AskGamblers

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Royal Panda Casino - Account verification and withdrawal delayed

Complaint Info

Disputed casino

Reason

Amount

£ 1000

Royal Panda Casino Complaints

Royal Panda Casino - Delayed withdrawal to my account

Royal Panda Casino - Proof of ownership of credit card

Royal Panda Casino - Missing Withdrawal from 15th October 2021

Royal Panda Casino - 5 months of No payment