Rollers.io Casino - I cant cash out and need assistance with my funds

They ask me to deposit in euros again but what about my balance in AUD??

Dear Rollers.io Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello everyone!

Thank you for letting us know about this issue.
First of all we are really sorry that player has faced difficulties with withdrawal while playing with us.
Regarding the problem itself, player came to the Live-chat with the issue, that Myfinity isn't available for withdrawing in AUD. The request was transferred to the relevant team for checking and there was made a decision to convert player's balance from AUD to EUR in order to process the withdrawal.
However, when the team was ready to convert the sum the balance was already lost.
We are terribly sorry that this situation has influenced your attitude towards us.
I believe we won't face such an issue in future.
Thank you for your attention and time!

Dear @abdulaziz777,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

They deliberately delayed the money transfer so that I would lose all the money, which is what actually happened. I'm desperate, I know they won't pay the money I hope everyone beware of this casino

I do not think that an apology is enough. I lost my money because of you, and I will not accept your apology

Dear @abdulaziz777,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.