Ag Awards
en - Refusing to pay out 4.5btc

Complaint Info
Disputed casino
Reason Declined payment
Amount BTC 4.5
Posted on April 1, 2016

Bitcasino refused to pay out my winnings amounting to 4.5btc. They claim I have defrauded and abused their bonus system. They also failed to explain in which way I have actually done that.

They were unable to quote any broken terms and conditions other than the following (pertaining to bonus abuse): "3.7.1. reserves the right to cancel any bonus or bonus program (including, but not limited to free money bonuses, deposit bonuses, reload bonuses and loyalty program) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if said bonus has been paid out then we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely at the discretion of"

You will notice that this term assumes as the sole arbiter of whether any abuse has taken place and I am therefore contesting it.

I would also like to add that Bitcasino staff have been communicative, and they have offered to refund my last deposit only which I have refused. I believe I should be paid in full as I have broken no casino rules.

Posted on April 1, 2016

Bitcasino have paid me in full. I now consider this complaint successfully resolved.

Posted on April 1, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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